[Resolved] Indigo Airlines — baggage broken

Priyanka25061994

from Pune, Maharashtra

Apr 21, 2019

Address: 1230

Respected Sir/Mam,

I am a frequent customer of Indigo.
My name is Bikas Chandro Das.

I have an indigo flight on 21st April from Pune to Dhaka.
When I received my baggage at dhaka airport, the baggage is broken (The handle and the wheels) and the chain of the baggage is open.

The customer has forced me take 700 BDT to repair but the parts of the baggage are not available in the market so I am not able to repair my luggage.

Kindly help me with this ASAP.

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May 24, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

IndiGo Customer Care's response Hi Priyanka,

We are sorry for the experience. Our endeavour has always been to deliver the baggage of our passengers in good condition. However, there might be a chance of damage during transit. As we see, our airport staff has already offered 700 BDT which was duly accepted by you as attached here. Wish, we could have assisted you further. This is the best that we can offer. Hope for your understanding.

Regards,
Team IndiGo

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Comments

supervisor

Apr 22, 2019

To the author Bikas Chandro Das
Uttara, Bangladesh

Nobody must provide the service without charge, which is called "help" .

You have submitted the complaint, which shall be responded by the Indigo air carrier within 21 days.

If you are not satisfied with complaining procedure already, or in 21 day,
you can hire the legal professional aiming to bring the legal case before the domestic court
in bangladesh in India or in the other country.

Your expected payment will start from Rs 4100, and you will need to present the additional documents to your hired legal assistant.

Regards,

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net