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53%
Complaints
5645
Pending
12
Resolved
2887
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
- the full name of the claimant / address / e-mail /
- the addressee - the particulars of the entity, who had not provided the promissed service according
- explanation which event had happned with place / date
- your request, which has to be expressed clearly in 1-2 sentances
- you have own the prove of loss and fault of the service provider
The claim on voluntary taken property is not the subject of the air transportation contract, but subject of the private right. You are entiled to submit the claim on damage at the air carrier site.
The recipient of the claim must accept the claim and to issue the decsion on satisfacton or refusal to satisfy the claim within 15 days.
It is usless to request the same from the addressee more than 2 times.
If your complaint is not satisfied in 15 days (or your short following 2nd attepmt) is not satisfied, you are entitled to hire a lawyer / or a legal professional for fees (from 6000 for such type of cases)
in order to bring the civil case to the local court.
Alternatively, you are entitled to submit the complaint on voluntary taken property to the Regional Directorate General of the civil aviation (DGCA) in the city/state, when the incident had taken place.
Usually the employees of DGCA do not respond.
So you can start the civil case against DGCA if they failed to examine the complaint.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@