[Resolved] Indigo Airlines — baggage damage

sst.sandeep

from Kolkata, West Bengal

Apr 22, 2019

Address: Patna, Bihar, 800001

Very sorry to say that i traveled today from delhi to patna from flight 6e738. When baggage received at patna airport, i found it in damaged condition. On reporting to indigo staff they said that it’s normal and they will not even acknowledge my complain. They said it might have happened due to conveyer belt and they will not acknowledge the complain

I request you to look into matter.

Thanks
Sandeep

Mob:[protected]

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Jun 13, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

IndiGo Customer Care's response Hi Sandeep,

We are extremely sorry for the inconvenience caused to you. Our endeavour has always been to deliver bag at the destination in a good condition. We are therefore concerned to note your comments about the baggage services. However, there might be a chance of minor wear and tear of the baggage during the transition. Please know that your feedback has been duly noted for corrective measures. Looking forward to serving you better in future.

Regards,
Team IndiGo

Apr 23, 2019

Updated by sst.sandeep Good day sir!

Thank you for your prompt reply.

Glad that feedback has been duty noted.

Would like to know, what about the damage done to my bag, what abt complain being not acknowledge at arrival airport, that condition of bag is now such that i cant use it in future.. so its not a minor wear and tear.

Verified Support

May 13, 2019

IndiGo Customer Care's response Hi Sandeep,

We would like to apologize for your experience. Please know that as per IndiGo’s Conditions of Carriage, the damage reported by you is categorized as minor wear and tear of baggage and would not warrant any compensation. Therefore, we would not be in a position to initiate any repair/compensation process. Further, you may visit the link: https://bit.ly/1Xaz2Ul and read clause 10.7 for more information.

Regards,
Team IndiGo

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Comments

supervisor

Apr 22, 2019

To anonymous

There is no prove of

- the pasenger
and
- any damage sustained .

Kindly introduce with the basic requremnts related to the complaint related to bagage of the passenger:-

1. https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄

2. Time for the submission to the air carrier orto their agent - not later 7 days following the flight.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net

supervisor

Apr 24, 2019

Reply 2 to anonymous

The blind or deaf passenger, th epassenger who does not undetsnd the text which is addressed to him. can hire a legal profssional.

Cost of the legal work starts from rs 6000 for complains related to the damage of the pasenger's baggage.

This provite site is not intended for the resolutios in a complaining procedure.