Indigo Airlines — baggage handling

Arun.Manganapally

from Bengaluru, Karnataka

Jan 10, 2018

Address: 560103

Website: www.goindigo.in

No proper baggage handling system, resulted in breakage of luggage bag wheel.
I traveled from Hyderabad to Bangalore on 09Jan18 via IndiGo Airlines Flight No. 6E-265 [Departure Time 21:35]. My luggage bag was in proper condition till I handover it to check-in counter at RGIA Hyd.
Once after I arrived Bangalore and was about to collect my check-in luggage from belt no. 4 in arrival hall, found the luggage bag wheel got broken and missed.

If its the front wheel I wouldn't have disappointed but its the rear wheel which they broken and missed, It couldn't be possible to drag the bag with handle and their is no option left for me.

I would request the IndiGo Airline for their irresponsible luggage handling system which caused this incident should be compensate me (or) repair (or) replace it.

Brand: American Tourister
Color: Black
Size: Medium

Thanks
Arun
[protected]

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Comments

Kunal219

from Mumbai, Maharashtra

Jan 12, 2018

My pnr no. Is rd1j7j mrs. Rekha harshad desai, i travelled from delhi to mumbai in flight no. 6e102
as when i reached home i found that the lock in my bag was open and someone from your staff has stolen my rs .6000.00 from bag

please take the action

please do call me [protected]

IndiGo Customer Care's response, Jan 25, 2018

Verified Support

Hi Kunal,

We regret the experience you had with us. Kindly confirm whether you have reported the same at the arrival desk?
We have messaged you on this as well, kindly check.

Regards,
IndiGo Team

IndiGo Customer Care

from Delhi, Delhi

Jan 25, 2018

Verified Support

Hi Arun,

This doesn’t sound good. Your luggage is as important to us as it is to you. Kindly confirm whether you have reported the same at the arrival desk?
We have messaged you on this as well, kindly check.

Regards,
IndiGo Team