[Resolved]  Indigo Airlines — baggage is not tracked

Feb 12, 2018

IndiGo Customer Care's response Dear Ms. Jha

With reference to your concern raised at Chennai airport on 9th DEC 2017, we deeply regret the inconvenience that may have been caused to you. Our endeavor has always been to deliver bag at the destination in good condition and on time and as a service provider, it is unfortunate to note that your recent travel with us has not been to your satisfaction.

We would like to inform you that as per Conditions of Carriage (“COC”), a case of misplaced baggage (such as yours) is governed by the COC of IndiGo. The COC is in the nature of a binding contract between the airline and the passenger who chooses to fly with it. Therefore, every passenger who chooses to fly with IndiGo agrees to be bound by its conditions of carriage. The baggage rules in the COC state that in the case of lost baggage, IndiGo’s liability for any loss or damage to Baggage is limited to INR 350 per kg.

In addition to that, as per our records, one bag weighing 13 kilos was reported missing. Therefore, in accordance with our COC, we would like to offer you a monetary compensation of INR 4, 550. This amount will be paid towards the full and final settlement for your claim.

Regards,
Team IndiGo