[Resolved] Indigo Airlines — baggage mishandling

[Resolved] Indigo Airlines — baggage mishandling

V V Juhi from Coimbatore, Tamil Nadu Dec 29, 2018

I was traveling in 6e-791 pnr fkv59e on 29.12.18. I didn't get my check-in baggage. When i complaint they just told me it will reach your destination which is pondicherry. They didn't care much about the incident and didn't even apologize. I think you people taking all this matter casually. I want you to reimburse for the delay and the problem caused and send my luggage to the mentioned address today anyhow otherwise i will never travel in you airline again. Was this information helpful? No (0) Yes (0)
Feb 2, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Dec 31, 2018 IndiGo Customer Care's response Hi Juhi, We are extremely sorry for the inconvenience caused to you in this regard. Our endeavour has always been to deliver bag at the destination in a good condition. We are therefore concerned to note your comments about the baggage services. Nonetheless, we would like to assure you that we have shared this with our airport Manager to counsel the concerned staff member to be extremely polite, courteous and more attentive while assisting our passengers to ensure non-occurrence of such situations in future. Please be assured that we always remain committed to assist our esteemed passengers in the best possible manner. Regards, Team IndiGo
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Comments

supervisor

Jan 3, 2019

To author:

1. There is a time limit for submission the complaint for a delayed baggage:
7 days or 21 days following the flight, if the baggage is not receved.
You have attemtit to the agent of air carrier somwhere, but thy refused to accept your claim and failed to issue property irregulatory report.

You need to have:
- your bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent
- e-ticiket

2. The air carrier liablity for damaged/delayed bagage is limitted by the law.

All claims have to be addresed to the air carrier at the air carrier site,
which have 21 days for the bagage delivery to the owner home/hotel following the receipt of the complaint.
They refused to accept the complaint,
so you can claim for the additional compensation from air carrier.
In 15 the decsion on the compensation or refusal has to be issued by air carrier to your e-mail box.

3. Following 15 days, all disputes on damages have to be resolved in the court of the country of the departure or of the arrival, and not later tha in 1 or in 2 years, depening upon the country.

4. You are advised to save
1. bag tag
3. e-ticket
3. PIR or damage report, which was issued by agent.
Otherwise you need to have an additional reply of an air carrier due to refusal to accept the complaint on the delayed registered / checked luggage in the exact date / airport.
4. any givven reply of the air carrier to your name / e- mail box.

Note, it is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 1000 ruppes for delayed luggage).
The expected expences for legal assitance can be:
- government fees [ from 200 or from 2500 ruppes ],
- legal fees for assistance of a lawyer or of legal professional [ from ~5000 rupees]
The fair court shall award all reasonable losses, moral compensation, paid fees.

I am not associated with the above air carrier / government.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@