[Resolved] Indigo Airlines — broken bottle in my bag

[Resolved] Indigo Airlines — broken bottle in my bag

N Nikhar Bajaj Mar 24, 2019

I recently travelled from goa to bangalore in flight number 6e 6323 on 23rd march 19 a glass bottle in my bag given in the checkin luggage was broken even though the bag hada fragile sticker on it The bag was properly packed and it was broken because of the fault of the airlines so the airlines should bear the cost and provide me with a refund for the same Was this information helpful? No (0) Yes (0)
May 2, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 29, 2019 IndiGo Customer Care's response HI Nikhar, This shouldn’t have happened. Please confirm if the damage is reported to our staff at the arrival. Regards, Team IndiGo
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supervisor

Mar 26, 2019

Mr Nikhar Bajaj,
you need to have
- eticket or bording pass
- bag tag for exact flight

you are entitled to submit the exact complaint, expressed in figures, either
- at participating air carrier site
- at airport (agent office)
- any office of the air carrier after producing the above documents

within 7 days following arrival of last flight of participating air carrier.