[Resolved] Indigo Airlines — canceled my flight

[Resolved] Indigo Airlines — canceled my flight

C Chini12345 from Nandurbar, Maharashtra Jan 9, 2018

Hey my self aakib chini,, travelling in your flight on 9-1-18,.. Flight no 6e 356, from banglore to nagpur pnr no - hfb3mq... In the mrng i rech airport at arnd 10.30 and was done wit my boarding pass by 11... Aftr tht i set in the flight as soon as the cal was done... Aftr 5-10 mins there was cal for me tht there’s a power bank in your luggage,, so the staff removed me frm the flight and took me to the luggage department and i simply removed my power bank n went to issue a new boarding pass,, the person in the desk told tht the gate has been closed n your flight have been cancelled... You hav to issue a new tickets for the next day... I paid extra 950 rs for my next trip... I dnt think it was my fault,, it was the duty of the staff to check the luggage n all before issuing the boarding pass... Indigo should give proper accommodation for the passengers and service tooo... +2 photos Was this information helpful? No (0) Yes (0)
Apr 1, 2018 Complaint marked as Resolved Jan 09, 2018 Updated by Chini12345 Aakib Chini [protected]@gmail.com Plz help me to Resolve my Solution Verified Support Feb 15, 2018 IndiGo Customer Care's response Dear Sir/Ma'am, Thank you for writing to us. We regret the inconvenience caused. We are going to get this checked, kindly allow us some more time. Regards, Team IndiGo Verified Support Feb 26, 2018 IndiGo Customer Care's response Hi Akib, We're sorry to hear that your trip did not go as planned. We have investigated the matter and would like to summarize our findings for you. You were booked to travel on flight 6E 509 from Bangalore to Nagpur which was scheduled to depart at 06:05 hours on 10th January 2018. As per policy, boarding gate closes 25 minutes prior to scheduled departure time. Also, we have notified that power banks / portable mobile chargers, e-cigarettes are allowed only in Hand-Baggage and not in checked-in Baggage. Based on our records, power bank is reported in your check-in baggage with which we are unable to load your check-in baggage. Therefore, our staff assisted you towards luggage department to remove power bank from your check-in baggage. As boarding gates were already closed for your flight our staff was unable to accept you for the flight. At IndiGo, our endeavor is to assist our valued passengers at all times, our airport staff offered you re-accommodation purely as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but only with the intention to help our customers reach their destination at the earliest. As always, we were happy to have provided assistance to you and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team
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Ashok@

from Sopur, Jammu and Kashmir

Jan 10, 2018

Helloo sir/mam
My flight from jummu to srinagar 6E554 seat number 3D E F delayed more than 2 hours its spoiled my all day schedule, who will compensate this, really not happy with this as all my schdules badly affected

IndiGo Customer Care's response, Feb 10, 2018

Verified Support

Hi Ashoka,

We regret the inconvenience caused. Kindly share the PNR number of the bookings so we can look into this matter.

Regards,
IndiGo Team