Indigo Airlines — Check in luggage lost by Indigo airlines

Samten Palmula Bhutia

Nov 10, 2021

Address: Guragaon

I had travelled from Bagdogra airport to Udaipur on the 7th of November 2021. It was a connecting flight from Delhi T2 terminal. I did not get my checkin luggage at the arrival belt. I filed the PIR at the Udaipur airport and was given the assurance that I shall get my luggage delivered by the next working day that was 8th.
I am a college student who had travelled all the way from Sikkim to Rajasthan with all my valuables in my luggage. It's been more than 50 hours and I keep calling the helpline and they keep telling me they haven't even tracked my baggage. I have been having a lot of difficulty here and I am tired of complaining time and again only to have my call on waiting or hold.

My booking id : EMT89793472
PNR no :QF3JJB
FLIGHT NO : 6E 2149 ( from Bagdogra to Delhi)
FLIGHT NO: 6E 2274 ( from Delhi to Udaipur)
Bag description: Bright pink American tourister hard case medium sized four wheeled
Bag tag no : [protected]

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Comments

supervisor

Nov 11, 2021

Booking id ( EMT[protected] and PNR ( QF3JJB ) are agreed codes of the air carrier and of the general reservation system only. This code can assist in tracing of the reservation, but useless in the complaining procedure regarding the lost luggage.

The procedure of the missing luggage starts with the complaint of passenger to the air carrier or to agent of the air carrier. The air carrier has to deliver the luggage (property of the passenger) within not later than 2 hours after landing of the flight in the busiest 4-5 star airport by 4-5 star air carrier (Skytrax indexes).

The passenger can submit the complaint within 7 days after the landed flight is over.
The passenger has aright to conclude that his luggage is lost by the air carrier, if the air carrier did not return baggage in 21 days following the flight had been landed.

The secondary proves are PNR and/or ticket.
The primary proves (evidences) are small baggage tag and
P.I.R. which shall be completed by air carrier in duplicate following the first complaining attempt of the passenger (complete rules are not published by the Department for unknown reason) .