[Resolved] Indigo Airlines — connecting flight left

[Resolved] Indigo Airlines — connecting flight left

P Pooja29553 from Khawhai, Mizoram Jan 5, 2019

I had booked e-ticket from bangalore to dibrugarh for[protected] and allotted flight no.6e-2132 from bangalore at 6.00 hrs to new delhi 8.45 hrs. And connecting flight no. 6e-3645 from new delhi at 10.45 hrs to dibrugarh 13.15 hrs. Flight no. 6e-2132 was late by 1.15 hours and reach n delhi at 10.20 hrs at terminal 2. Flight already left while i reached terminal 1. Due to non supporting of ground staff i could not reach there in time and my baggage is also not reached me till 13.00 hrs. Now, i have booked another ticket leaving delhi at 13.30 hrs as i have to attend my important job interview at dibrugarh on morning hours of[protected]. Myself and my parents are in mental agony and also suffer huge loss of time and money of rs. 20, 000/- approx. For booking another ticket and loss of ticket value from n delhi to dibrugarh which i suppose mainly due to non supportive behaviour of ground staff of indigo. My baggage contains major documents are also not available which may lead towards spoiling of my future life. Was this information helpful? No (0) Yes (0)
Feb 10, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 07, 2019 IndiGo Customer Care's response Hi Pooja, We understand that this is quite a difficult situation. We’ll have to connect with our respective departments to get this checked. Please allow us sometime. Regards, Team IndiGo Verified Support Jan 10, 2019 IndiGo Customer Care's response Hi Pooja, This is unusual, Our team tries to accommodate all the passengers who are missing connecting flights due to the flight delay. We have noted your experience for the team briefing. Further, one of our representatives will contact you, request you to share a convenient time to connect. Regards, Team IndiGo
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Comments

supervisor

Jan 6, 2019

There is no suficient information from author as the autor did not show:-
0. FULL NAME / address / email
1. your e-ticket
2. Your 2 boarding passes
3. Expression: what was the fault of air carrier in 1-2 sentances.
4. your own complaint towards air carrier

Such documents are absent and not attached .

The responsibility of the air carrier is limitted by Indian law and by the ICAO convention.

Note, it is usless to request the same subject matter (compensation due to exat fault) more than 2 times from the air carrier.

All disputes in 15 days following the submission of your correct complaint (for example, the air carrier reused to reply or refused to compensate) are subject of the examination by Indian court.

The expected expences for legal assitance can be:
-- government fees start from 2000 ruppes + own efforts
- legal fees for assistance of a lawyer or of legal professional start from ~5000 rupees till 12000 depening upon the complicity and length.

The fair court must compensate, if proved by documents, all material losses, moral harm, paid servics in final judgement .

I am not associated with the above the air carrier / government .

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

Kalpesh jage

from Mumbai, Maharashtra

Jan 7, 2019

Plz give replacement my bag..

IndiGo Customer Care's response, Jan 8, 2019

Verified Support

Hi Kalpesh,

Apologies for the inconvenience caused. As checked, our customer relations team has assisted with the best possible resolution in this regard.

Regards,
Team indiGo

Dhanush Srihari

from Bengaluru, Karnataka

Jan 7, 2019

I saw one advertisement in indeed about the job avaliable in Indian airlines at indigo available in vacancy available first they asked me 2000 and again they asked me about 7950 to pay again it will be refundable I didn't paid

IndiGo Customer Care's response, Jan 8, 2019

Verified Support

Hi Dhanush,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resource Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo