[Resolved] Indigo Airlines — daughters suitcase damaged

arush nand

from Mumbai, Maharashtra

Apr 2, 2019

Address: 204 shivam building , j p road , 7 bungalows , Andheri West , mumbai 400053, Mumbai City, Maharashtra, 400053

Onn25 th march 2019, we were travelling from nagpur to mumbai by flight 6e 6936.
My daughters bag was completely fine. After landing in mumbai we went to collect her bag it was completely damaged with black marks on front chain broken and dent on it. I had enquires on the luggage counter they said yes it was damaged due to getting stuck on belt. The chain was broken too. Request you to see the pictures and please compensate for the same. My 6 years old daughter was very upset as it’s her favourite bag which was gifted to her by her late father. It’s like a possession for her. Please look into it as soon as possible. The bag cost us rs 3, 600 rupees in market.

Contact number smt rashmi nand [protected]
Address 204 shivam building,
J p road
7 bungalows
Andheri west
Mumbai 400053

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May 24, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

IndiGo Customer Care's response Hi Arush,

We are extremely sorry for the inconvenience. We’ll have to connect with our respective departments to get this checked. Please allow us sometime.

Regards,
Team IndiGo

Verified Support

Apr 06, 2019

IndiGo Customer Care's response Hi Arush,

Our endeavour has always been to deliver the baggage at the destination in the same condition as we received it in. We are therefore concerned to note your comments about the baggage services. However, as per conditions of carriage, the damage reported by you falls under minor wear and tear, which does not warrant any compensation. Thus, we are unable to initiate any compensation.
Nevertheless, we have shared strong feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices.

Regards,
Team IndiGo

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Comments

supervisor

Apr 2, 2019

Smt Rashmi nand [protected]
Address 204 Shivam building,
J p road 7 bungalows
Andheri West Mumbai 400053
--
Where is PIR - property irregulatory report - a document which had to be issued to the passenger or to the guardian, if passnger 12 years or below?

Plaese attach PIR, if you want to process futher at this site.

sanjaykksingh

from Hyderabad, Telangana

Apr 3, 2019

Please be noted. The representative who called was not having any answer and she assured that she will get a call from proper person within 10 minutes.

I haven't received any call till now.

IndiGo Customer Care's response, Apr 4, 2019

Verified Support

Hi Sanjay,

As checked, our Customer Relations team has responded to your last email. We request you to kindly check and write back to the same email id so we may assist you.

Regards,
Team IndiGo

supervisor's reply, Apr 6, 2019

If the passenger is blind or deaf, nobody is able to help, exept the gurdian .