Comments
6E7116 Indigo Flight delayed indefinitely due to some problem. No AC working inside the aircraft. Yet the concerned people are unable to take any decision regarding deplaning the passengers till the repair work is completed. Little kids are crying and elders are feeling suffocated. No air inside. Absolutely horrible. No response from the Captain or anyone. Feeling sorry for the two poor air hostesses, who are unable to answer so many people. They did their best and provided some cool drinking water and tried to cool down things. They just requesting to get down and get a breath of fresh air. No one is allowed.
Very poor action and reaction to the situation from Indigo. I am a passenger, D Sukumaran, booked in the flight, my seat number is 19F. Very bad. Hereafter I will think twice before booking and boarding an IndiGo flight.
Hope there is some response from you.
Thank God, now the AC is atleast rectified. We are able to sit inside the craft without feeling uneasy.
Very poor action and reaction to the situation from Indigo. I am a passenger, D Sukumaran, booked in the flight, my seat number is 19F. Very bad. Hereafter I will think twice before booking and boarding an IndiGo flight.
Hope there is some response from you.
Thank God, now the AC is atleast rectified. We are able to sit inside the craft without feeling uneasy.
IndiGo Customer Care's response, Mar 13, 2018
Verified Support
Hi Sukumaran,
We regret to hear about your experience on flight 6E-7116. We do our best to maintain a pleasant temperature on-board. We keep air cool using air conditioning system, but sometimes it can take a while before you feel this. While environmental considerations mean that we do try to limit the use of air conditioning on the ground whenever possible, passenger comfort is of course a priority and of utmost importance. Nevertheless, we believe that this could have been handled in a better manner. Therefore, we have shared a stern feedback with our concern department. Please be rest assured that we try our best to assist our passengers in the best possible manner.
Regards,
IndiGo Team
We regret to hear about your experience on flight 6E-7116. We do our best to maintain a pleasant temperature on-board. We keep air cool using air conditioning system, but sometimes it can take a while before you feel this. While environmental considerations mean that we do try to limit the use of air conditioning on the ground whenever possible, passenger comfort is of course a priority and of utmost importance. Nevertheless, we believe that this could have been handled in a better manner. Therefore, we have shared a stern feedback with our concern department. Please be rest assured that we try our best to assist our passengers in the best possible manner.
Regards,
IndiGo Team
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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
Apologies for the delayed response.
We regret the inconvenience caused. Please understand Mumbai is a silent airport, hence we’re not allowed to make announcements. However, the display systems are updated with the flight status.
Let us know in case you need further assistance.
Regards,
IndiGo Team