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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
2. To introduc as follwos:-
a. I paid for the reservation, but you have not issued the e-ticket
b. Flight date: ...
c. Flight number ...
d. my full name (spell if any for operator)
The operator shall ask your phone number or/and email address,
where the air carrier is able to issue the ticket.
Usually the above acts are is enoufgh to get the e-ticket due to the tech error.
If the e-ticket is not issued, you need to submit the writeen / elctronic complaint for
- refund, which is addressed to air carrier
or
- charge back, which is addressed to your bank - the card issuer
You need to have saved the receipt ( document confirming transaction), your own complaint, the reply of air carrier, bank till the final resolution / satisfaction.
If the complaint (refund/charge back) is not succeeed with 15 days (no eticket, no refund), you can bring the civil suite to the local court in your state, via laywer. Chargess start from 10000 for such type of cases.