Hello sir,
I got cheated by the indigo air booking system; it is faulty. Please help! I think it is designed to cheat.
I have a pnr for a gau-pnq journey (Ymfgjh). I have been repeatedly receiving an email (Reproduced below) from the last several days. It keeps on creating the impression that there is a major disruption in my gau-pnq journey. Nothing has changed; not even the timings. The only change is a change in flight number.
Out of curiosity, i clicked on the given linked and saw that it gave me a few flight options. The original flight booked had no change in timing (Just a flight number change). Out of curiosity, i selected an alternative flight and clicked; expecting me to be taken to a page where i will be asked if i want to confirm. However it took me to a blank page where the message was something like this “please try again or contact our call centre at +91-[protected] or[protected].”. This is attached. Before calling the call centre, i checked my flight details online, and to my surprise saw that my return flight had been changed by the system (Despite it giving me the message that it cannot be done online). I did not want it to be changed at all. Then i called up the call centre, and the agent started talking like a parrot about your rules and regulations, ignoring the customer’s issue with the fact that your online booking system is faulty, and i got cheated by it.
I did not want the change in flight. I was trying to figure out how this works. Indigo cannot force customers without asking them to confirm (Like they do otherwise) and sending out a false message. Please help!!!
With warm regards,
Parthajeet
Email from indigo
Dear 6e customer,
Greetings from indigo.
This is in reference to your booking under the pnr ymfgjh.
We regret to inform you that your current itinerary has been revised due to operational reasons.
The revised flight details are given below:
6e-6248/ 746, on 23 apr gau-ccu/ccu-pnq[protected]/[protected], scheduled to depart at 2030 hrs and arrive at 0220 hrs.
To stop receiving repeated notification, we request you to accept, choose alternate flt or cancel at no charge by clicking here.
If you were already aware of the revised schedule, kindly ignore this email.
• download our app http://mobile.goindigo.in to check flight status
• follow us on twitter at #indigo6e
• you can send sms: st [space] flt number [space] date in ddmm format to 566772 to know your flight timings
• call us at[protected] or [protected] we look forward to serving you on board soon.
Regards,
Indigo
Was this information helpful?
1. Nobody has aduty to reply to
- anonymous complaint, or
- indeffinite complaint (document), or
- the author with a poor nerve system.
2. The passenger must remind his / her message which contained the ticket and
to submit to the operator of the site, where he or she had paid the following over the phone:-
2.1. Statemnmet "I have received change of schedule from the air carrier 24 hours ago"
2.2. my PNR is YMFGJH (spell).
2.3. Surname (last) name of passenger is ... / spell
After the clarification of the the exact need - it is to provide the other convenient flight, for example), over the phone number, usually the agent can issue the new ticket to the correct e-mail address within minutes.
3. If the above procedure was not successed,
the passenger can request refund (money back) or the other compensation either
from the air carrier or from the travel agent,
which had authorized the particular transaction - change of flight, and
IN WRITTEN ONLY .
4. Ff nothing of the above helped till the departure or within 7 days, whichever is shorter,
the passnger can hire a lawyer or a legal professional for charge from Rs 6000 and more
in order to initiate the case in the nearset court.
Regards.
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd
request with documents can be submitted to
aryan(at)vivaldi.net