Comments
Hi Team,
As per your information i reached the counter at 04:43 hr and for 10 minutes your attendant argued with me and at 450 she asked me to go the counter and check myself. obviously, in that case i will seem i was late.
Ans regarding your operational delay, all the passengers had boarded the flight and only your flight attendant was not available due to which you delayed the flight. it was well known to the airline that your attendant is not there before asking the passengers to board then why did you eve start boarding.
You just wanted to save your money as delay in 1 hour would have caused you to refund the amount of all passengers. It was a strategic move which you are now mentioning as operational delay.
If a passenger is not allowed to board the flight after certain check in time and you wont hold the flight for 1 passenger then how come you delayed the whole flight and asked 100s of passengers to wait just because your flight attendant was not available. That is not operational reasons, that is just an excuse.
Also, i do not want the re-accommodation charges, i want the refund of the flight ticket which you did not allow me to board. i was travelling with an infant and it becomes very difficult to handle things but with all the issue and traffic i still made it 3 minutes late. if you would have been helpful you could have accommodated me but then you just wanted to make money.
You are forcing me to take my story to the social media and let them decide on how the things work and how accommodating you are.
As per your information i reached the counter at 04:43 hr and for 10 minutes your attendant argued with me and at 450 she asked me to go the counter and check myself. obviously, in that case i will seem i was late.
Ans regarding your operational delay, all the passengers had boarded the flight and only your flight attendant was not available due to which you delayed the flight. it was well known to the airline that your attendant is not there before asking the passengers to board then why did you eve start boarding.
You just wanted to save your money as delay in 1 hour would have caused you to refund the amount of all passengers. It was a strategic move which you are now mentioning as operational delay.
If a passenger is not allowed to board the flight after certain check in time and you wont hold the flight for 1 passenger then how come you delayed the whole flight and asked 100s of passengers to wait just because your flight attendant was not available. That is not operational reasons, that is just an excuse.
Also, i do not want the re-accommodation charges, i want the refund of the flight ticket which you did not allow me to board. i was travelling with an infant and it becomes very difficult to handle things but with all the issue and traffic i still made it 3 minutes late. if you would have been helpful you could have accommodated me but then you just wanted to make money.
You are forcing me to take my story to the social media and let them decide on how the things work and how accommodating you are.
IndiGo Customer Care's response, Jan 8, 2019
Verified Support
Hi Mohita,
Please share a convenient time, one of our representatives will contact you to address the concern.
Regards,
Team IndiGo
Please share a convenient time, one of our representatives will contact you to address the concern.
Regards,
Team IndiGo
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Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
If the author wants the compensation for the air carrier falt,
you need to submit the complaint, which states
- your full name
- ticket number
- description of the events with the excat time
- exact request
to he air carrier.
All dsputes in 15 days following the complaint sumission can be resolve in a ocal court only.
am not associated with the above air carrier or with the government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@