[Resolved] Indigo Airlines — flight missing due to prepone 6e579

[Resolved] Indigo Airlines — flight missing due to prepone 6e579

P Pankajobra from Mumbai, Maharashtra Mar 27, 2019

My daughter's flight was. Scheduled on14:40 but it departed at 14:25 hrs on 25 march from vns to mumbai (6e579) we reached airport at 14:00hrs but they refused to board whether she had only handbaggages we requested indigo personnel s at airport but they refused to board. Besides varanasi airport being a small airport with little rush it was quite possible to board my daughter. Such incidence is highly objectionable. What refund could you set in said matter let me know. My family is a regular user of indigo flight Was this information helpful? No (0) Yes (0)
May 24, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 30, 2019 IndiGo Customer Care's response Hi Pankaj, We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Further, you may share the booking reference/PNR number so we may look into it. Regards, Team IndiGo Mar 30, 2019 Updated by Pankajobra PNR LKYS9K VNS TO MUMBAI 25 MARCH FLIGHT NO 6E579 Verified Support Apr 02, 2019 IndiGo Customer Care's response Hi Pankaj, We are sending an inquiry to our respective departments. We shall respond soon. Regards, Team IndiGo Apr 02, 2019 Updated by Pankajobra Thanks Verified Support Apr 15, 2019 IndiGo Customer Care's response Hi Pankaj, We have investigated the concern and would like to inform you that our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. As checked, the passenger has reported post the counter closure. Hence, our staff was unable to accept the passenger for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help reach the destination, our airport team offered to accommodate on the next available flight, which was denied by the passenger. We look forward to your understanding in this regard. Regards, Team IndiGo
1 Comment	Share
Submit Close

Related IndiGo reviews

View all 5645 IndiGo Reviews

Comments

supervisor

Mar 30, 2019

In order to get a responce from air carrier regarding anything, the person must be in the status of a passenger.

This is to state cleraly

1. when and where the events happened,

2. what happened,

3. who was envolved (physiscal person or the company),

4. what was the result,

5. to experss the claim in fugures to the correct responder (the company).

6. To own evidences (PNR, receipt, communication from air carrier)

If the author do not know the basic elements of the complaining,
he or she can hire a lawyer or legal profesiinal in the demanded field for the agreed monetary remuniration.

Nobody has a duty to examine the unidentified complaints.

Regards.