[Resolved]  Indigo Airlines — Grievances for excess baggage charge for cabin baggage

Dear sir,
With above reference pnr bpgm4r from hyderabad to lucknow on 19th august, 2020. I had a worst experience ever with indigo airlines. I am very old customer of indigo airlines. My hand baggage was not allowed to carry as it was trolley bag. Since due to carona conditions, it was informed by baggage counter executive that overhead space is not allowed to use. Therefore, i was charged rs. 3, 000 as excess luggage in check in baggage. When i came in plane i saw that many of the hand baggage were kept in overhead space and crew member allowed to the passenger. It was really surprising and shocking for me as double standards by indigo airlines. I am very old customer to indigo. I can provide snaps of overhead space used for hand baggage. I made a video and snaps to witness. After landing at lucknow airport, i immediately contacted
Ground staff manager mr. Vaibhav and mr. Ankit. The took the snap of my boarding pass and excess baggage charges voucher and accepted and also ensured me that they will register the complaint for the same. But still after 2 days, i did not get any response from indigo customer care. Therefore, i am liable to launch a complaint. Please arrange to refund my excess baggage charges. Please find as per attachment, snaps and video made by me to witness the usage of overhead baggage cabins by the passengers, whereas i was charged rs.3, 000.
Awaiting for your immediate action and refund.

Regards,
Manoj gupta
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