[Resolved] Indigo Airlines — group booking partial cancellation

[Resolved] Indigo Airlines — group booking partial cancellation

S shraddhaZ from Hyderabad, Telangana Apr 26, 2019

We have booked a group booking tickets for group of 10 on 2nd feb. After furnishing the final payment on 24 april, we have checked the faq which says partial cancellation can be done by d-7 and our travel date is 8th may which is still before d-7. However when i reached out to [protected]@indigo.in they are telling this cancellation policy is applicable only after 18th feb bookings. But there website doesnt mentioned such things which is misleading to customer: https://groupbooking.goindigo.in/FAQ.htm https://groupbooking.goindigo.in/TermsAndConditions.htm If we are not aware when the policy are changing how we can act on it? They should provide the cancellation as per new rules. +0 photos Was this information helpful? No (0) Yes (0)
Jun 2, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 01, 2019 IndiGo Customer Care's response Hi, We would like to look into it, kindly share your booking reference/PNR via private message. Regards, Team IndiGo
1 Comment	Share
Submit Close

Related IndiGo reviews

View all 5644 IndiGo Reviews

Comments

supervisor

Apr 27, 2019

To anonymous author

It is impossible and nobody has a duty

- to respond to anonymous correspondence (to pay to anonymous account),

- to conslude regarding the indefinite request

- to verify the conditions of 10 tickets which are not visible,

- to conclude about the conditions of indefinite ticket, or PNR, or receipt

The conditions of ticket are governmned by hundreds of rules, not of the rules of one site only.

So, if you seek the advise or the exact solution, please

1. Introduce yourslf,

2. Attach the ticket or PNR,

3. Specify the exact question.

sr manager for ICAO / IATA irregularity matters (Asia and Europe)
Aryan engineers Ltd
electronic address for request with documents in .PDF or .JPG format: aryan{at}vivaldi.net