| Address: | Priyanka Varun tibdewal, 1 Utkarsh Society, college road , bholav , BHARUCH , Gujarat, Bharuch, Gujarat, 392001 |
Hello,
I would like to file a complaint against indigo airlines, i was flying from delhi to istanbul via doha on 11th april 2019 and from istanbul to delhi direct on 21st april 2019, flight noâs 6e11 and 6e12 respectively.
The journey from delhi to istanbul via doha was about 11 hours and from istanbul to delhi was around 7 hours. So me and my husband were travelling together so i asked the air hostess to fill my 500ml water bottle between 2 o[censored]s... She straight away refused and just gave us 2 glasses of water. So i would like to ask that asking to fill 500 ml bottle with water was too much for a 11 hour or 7 hour long journey between 2 people???
I suppose no.. So highly recommend indigo to train their staff and have adequate resources to provide their passengers. And also improve their quality of service because even passengers have paid respectfull amounts to the company for not such kind of service.
And the second most important thing, as the journey was long we had booked meals with the airlines.. Charging around rs 600 per person per meal. As we were booking they asked veg or non veg meal so we expect the meal provided by them will consist of some freshly made food. But not we were wrong they had maggi cuppa mania, and some sandwiches which was very limited in quantity and some other # vacuum packed food for a 11 hour long journey. As our flight was from doha they should have either allowed us to get down and we could fetch some food of ourselves or they should have provided some decent meal for this long journey.
And itâs not that indigo flights were cheaper the fare charged by them is around rs, 28000 per person round trip. Which is not cheaper at all... And providing us such services is unacceptable.
They should train their air hostesses how to treat passengers on board.
Though indigo has started with international flights but it seems they are not yet ready with the services to be provided on a international
Flight.
Will provide the pnr no if required Was this information helpful? | 
residing at Priyanka Varun tibdewal,
1 Utkarsh Society, college road
BHARUCH Gujarat, India
Dear lady,
If you want to fill the complaint, you need
- to express, what do you want from the outcome of the procedure,
- to observe the law and
- to provide the relevant facts and the relevant evidences .
Prior to filling the complaint not later than 30 days following the last flight of the ticket,
kindly introduce with the basic requremnts:-
You will be requred to collect the documents and to pay for the servces and the Government fees.
Usually payments is in the range Rs 8'000.00 -16'000, 00 total
for such type of the complaints before the court. The court can award the final compensation + material losses by the judgemnet.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net