[Resolved] Indigo Airlines — laptop screen broken issue

pravi saklecha

from Noida, Uttar Pradesh

Dec 26, 2017

Website: Indigo

I have traveled through indigo from indore to delhi on 23 december with my booking pnr as - n6ftqb and booking named with "pravi chopra"

Now when seating on the aircraft i have placed my handbag carrying laptop on the aircraft cabin above my seat. One of the flight attendant came and placed a bag above my bag, i have told him not to place anything above the bag as it has laptop but he said rudely that he is not placing anything above it. Now when i took out the bag when arrived at delhi i could see a heavy bag placed above my laptop bag and my laptop's screen is broken, i have contacted a air hostess and she said i dont know who was that attendant.

Now when i opened my laptop, its screen is broken as expected because that attendant inspite of telling him placed a heavy bag above mine.
Can you please look into this issue as i am not that rich that i can get a new laptop, i am a working women and working hard to earn money.

I need a support from you guys if you can, else i have to put up this experience on social media because thats the best place to contact anyone online.

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Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 15, 2018

IndiGo Customer Care's response Dear Pravi,

Greetings from IndiGo!

With reference to your concern raised, we sincerely regret the inconvenience caused to you in this regard. Our endeavour has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services.

We have gone ahead with our investigations with the concerned airport team and staff on duty and have established that no complaint was raised on arrival.

Further, as per our conditions of carriage, a customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an IndiGo representative will be deemed to have received his/her bag correctly and in good condition. As there was no complaint raised on arrival regarding the same, we would not be in a position to initiate any repair or compensation process.

Nevertheless, we have shared your mail as a feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices.

We thank you for sharing your views with us, as it plays a critical role in enhancing quality of our customer service and achieve our goal to exceed customer expectations.

Notwithstanding this experience, I hope that we shall be given another opportunity to showcase you a product and service that we are proud to offer.

We thank you for taking the time to communicate with us and look forward to serving you on board soon.

Regards,
IndiGo Team