[Resolved]  Indigo Airlines — luggage damage

Address: Kamrup Metropolitan, Assam, 781038

Website: corporate@goindigo.in

I was travelling through Indigo Airlines 6E 187 at 3.10 hours by afternoon, dated 26th june 2018 from Guwahati to Hyderabad.Due to bad weather conditions and heavy shower at Guwahati Airport, the flight got delayed by an hour which I do understand.
After arrival at Hyderabad, collected my luggage and left the airport. To my utter surprise when I opened my luggage I found all my clothes in spoilt conditions and totally wet. None of the clothes were in a condition to be worn.I was totally in a mess because of the mismanagement done at your end regarding the luggage placement. I had to bear extra expenses for all my clothing which was frustrating and very expensive and it was quite late at night (11.00 p.m).
I do feel that, because of this distressing experience I am entitled to compensation, especially when your company had a contractual obligation to transfer my luggage in good condition.

Also ones Indigo airlines had also given me trouble by selling my pre booked seat to some other passengers.
when inquired, informed that on basis of medical ground it was given to some other passengers
.
How does it is possible to sell my pre-booked seats to someone without informing me.

When I spoke to some senior officials of Indigo Airlines, they apologize & assured me to provide special services and not to complain. I also agreed as I had an emergency.

But this is the second time that Indigo Airlines has given me such type of pains.

I therefore request you to take some urgent step and to give “justice to the customer who has taken you to this position”.

I am late in writing this letter to you as I went to Hyderabad for some treatment purpose along with my family.also the email provided in the Indigo website for customer care was not working.which took extra time.

Your attention to this matter will be highly appreciable.