Indigo Airlines — Not Allowing my Wife for baggage Check in PNR No. OHJUHC

Address:

H.No. 15-113/349 (WP) Phase 2 Sri Sai balaji Homes Badangpet, Dist: Ranga reddy, Hyderabad,500058

My wife's PNR No. was OHJUHC. She did Web Check in successfully 48 Hours before boarding. In correct time she entered in Bhubaneswar Airport 1 hour before. But She was not permitted for Boarding as well as bag check in.She missed her sheduled Flight from Bhubaneswar to Hyderabad at 08;40 AM. Later on She took a Flight from Bhubaneswar to Hyderabad Via Mumbai and indigo charged Rs 1800/- including the previous fare to Board the Flight no. 6 E 6849 ( From BBI to MUM) and further 6E 5361(from MUM to HYD). In my Absence My Wife has suffered a lot during the whole day. As a valued customer I am not at all happy with the service provided to my Wife in Bhubaneswar Airport. I request Indigo to refund my Extra amount Rs 1800 to me as this was indigo Staff's mistake. Urging Indigo the fastest clearing of my Greivance. Otherwise it will be a Question mark for Indigo in future.