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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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53%
Complaints
5645
Pending
12
Resolved
2887
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
- the full name of the claimant / address / e-mail /
- the addressee - the particulars of the entity, who had not provided the promissed service according
- explanation which event had happned with place / date
- your request, which has to be expressed clearly in 1-2 sentances .
The recipient of the claim must accept the claim and to issue the decsion on satisfacton or refusal to satisfy the claim within 15 days. It is usless to request the same from the addressee more than 2 times.
If your complaint is not satisfied in 15 days (or your short following 2nd attepmt) is not satisfied, you are entitled to hire a lawyer / or a legal professional for fees in order to bring the civil case to the local court.
Based on you text, you will need the legal professional / lawyer for the agrred charge:
The charges/fees start from ~12000 for such type of cases, if for Indian court + own efforts.
You have own the prove of loss and fault of the service provider such as :-
1. e-ticket for each passenger
2. receipt / extract of the account of the bank which shows that exctly you had paid for the ticket
3, boarding pass, if youpassed the checkin procedure
3. Your own complaint addressed to air carrier
4. The decision of the carrier, which has to be given in 15 days
in order to support the claim in the local Indian court
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@