[Resolved]  Indigo Airlines — refused to give back power bank

Address: I.G.I Airport, terminal -2, New Delhi, Delhi

We were travelling from delhi to surat on 23rd april, 2019. Unfortunately i forgot that my power bank was in chek-in baggage. During security check it was found and indigo gave a call for the same. Immediately i reported to the security counter and i understand that my power bank was found in bag. Indigo executive told me that we can't give this power bank to you can't take it from security area. I requested them as i forgot it in check-in baggage. Security personnel told me that it is enough time to board the flight and they have to give it back to the passenger. But the executive refused to it. I told him to register a complaint for the same and he replied that you can do it on mail. I immediately called indigo customer care and explained them all. They also refused to log a complaint and transferred the call to baggage section there also they refused to log a complaint. I just told them to log a complaint and give it in writing that they can't give power bank back. What i understand that security is above airline officials. Security was telling the executive to give power bank back but he didn't listen that too.

Here my point is to fight for my right not for the power bank. When security was instructed airline personnel to give back the bank. He refused it. And they are not registering my complaint nor they are replying on written mail that they can't give the power bank back.

My pnr was vhnjxj.
Timing when i check-in to airport was 4:30 a. M. They called me on 5:15 a. M. And flight departure timing was 6:35 a. M.