[Resolved] Indigo Airlines — reported for check in for. pnr emi29r dt.15.4.2019 at.19.47 flight dep:time:20.30

mithu931

from Port Blair, Andaman and Nicobar Islands

Apr 22, 2019

Address: Kolkata, West Bengal

We are comming from goa with my family alongwith 2 children, by airasia pnr cws8fs dt.15.4.2019 departure time from goa at.17.45 arrives in hydrabad was 18.00hrs, but airasia arrives at 18.15hrs. Luggage got from belt at 19.35hrs. The connecting flight was indigo in hydrabad pnr emi29r at.20.30hrs. Reported in counter at.19.43hrs, there was a lady busy in phone for 4 minuts. She refused to check in and offer for next flight in next day at.23.45hrs by the consulting mr. Okib sir (Indigo check in officer at hydrabad airport). We have to pay rs.10000/- instantly for the grab of next flight on.16.4.2019 at.23.45hrs. So, we have faced a lot of extra expenses rs.10000+7000 hotels expenses for this causes, so, please arrange to refund our excess aforesaid amount.

Was this information helpful?

No (0)

Yes (0)

May 28, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

IndiGo Customer Care's response HI,

This is not the experience we want our customers to have. Let us get this checked for you. Appreciate your patience.

Regards,
Team IndiGo

Verified Support

Apr 25, 2019

IndiGo Customer Care's response Hi,

We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Sadly, you had reported after counter closure, hence we were unable to allow you onboard.
For your convenience and in order to save the passenger from losing the entire ticket amount paid for the booking, our airport team offered re-accommodation on the next available flight with minimum charges, which was accepted by you. We look forward to your understanding.

Regards,
Team IndiGo

Related IndiGo reviews

View all 5644 IndiGo Reviews

Comments

supervisor

Apr 22, 2019

To anonymous author
residing at Kolkataof the, West Bengal state, India

1. The text is not supported by the evidences such as
- PNR,
- e-tickets,
- invoices / receipts,
- reply oif the air carrier or of the staff of the airport .

2. It is unclear, which air carrire was envolved in the incident:
the Air asia
or
Indigo Airlines

Kindly introduce with the basic rules:

https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄

before fling the legal complaint and a law suit, whichever is applicable,
within next 15 days.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net