Indigo Airlines — Request to resolve my baggage damage issue- Reg.

Dear Team,

With reference to the below email, I have raised complaint against my damaged baggage, But for that Indigo team has provided the travel voucher of Rs.1500 as compliment, Since myself, I won't afford frequent travel on air, I would have requested Indigo team to repair my suitcase instead of providing such travel voucher which is of no use, So I would request to please provide me the the repair cost, so that i can fix my VIP suitcase damage at VIP showroom.

[protected] Forwarded message[protected]
From: Nirmal Narayanan
Date: Sat, Jul 30, 2022 at 11:57 AM
Subject: Request to resolve my baggage damage issue- Reg.
To:

Dear Sir/Mam,

Good day to you!

This is Nirmal Narayanan.K. Actually today I have travelled from Bhuvaneswar to Chennai through Indigo flight no.6E848.

I have kept my VIP suitcase in luggage and during its arrival at belt no.2 at Chennai, the handle of my suitcase has been broken and I have raised complaint on the airport to indigo service person.

So I was really disappointed because of this unexpected damage.

So I request you to please repair my suitcase handle or replace it, such kind of help will be really appreciated.

Hope you can understand my situation and help me to solve this issue as soon as possible.