[Resolved] Indigo Airlines — rescheduling the flights

[Resolved] Indigo Airlines — rescheduling the flights

N NikunjManpuria from Kolkata, West Bengal Dec 25, 2017

Please note that i have a booking with indigo under the pnr - hbn7wm scheduled from ccu to cjb. The original flight timing were[protected]. This flight has been rescheduled and made delayed by 1 hr 35 mins, also, its preponed by 15 mins to[protected]. I am a student at iim-kohikode and have connecting travel arrangements that depart at 1500 from cjb. My final destination is clt (Calicut). Because of this rescheduling i will not be able to get on with my further arrangements to reach the institute. This travel arrangement was made long back. Further, being a student and operating out of student loan account i cannot afford to pay extra. I have to reach calicut city by 1900. Request you to kindly make suitable arrangements for me in this regard. Was this information helpful? No (0) Yes (0)
Mar 19, 2018 Complaint marked as Resolved Dec 25, 2017 Updated by NikunjManpuria The flight is scheduled on 31/12/2017 Verified Support Feb 15, 2018 IndiGo Customer Care's response Dear NIkunj, We sincerely regret the inconvenience caused to you due to changes in flight schedule. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. After reviewing the matter internally, we would like to inform you that flight schedule was changed due to operational reasons. We understand that the experience has upset you and therefore we deeply regret any inconvenience that may have caused due to the incident. We would like to assure you that our constant endeavour is to provide on-time, courteous and hassle-free flying experience to our valuable customers. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon. Regards, IndiGo Team
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