I would like to submit a complaint on IndiGo ground staff. My flight details:
Booking Reference: JH27VW
Flight Date: 16 April 2019
Origin: New Delhi
Destination: Kuala Lumpur
- In this case, i was misplaced my SEALED Special Edition alcohol liquid (1 bottle) that i purchased from Duty Free in my carry-on bag
- The immigration officer at Delhi Airport got a hold on my item & try to help by suggesting that i can contact IndiGo Staffs at my gate to help me putting my item on the check-in baggage
- I tried to follow immigration suggestion & do the following: 1) Went to the gate, NONE of the IndiGo staffs are standby at the gate desk 2) Went to the airport information centre to call the Indigo Staff. IndiGo staff from the line confirming they would help & will meet me at the immigration to pick my item. 3) I went back to the immigration, after 15 minutes waiting no one from IndiGo came. 4) I went back to the information centre, just to be informed that all the Ground Staff is already at the gate
- I went straight to the gate. I spoke to one junior staff that apologized to me because they actually got the phone call from the airport information center but they just didn't came.
- I spoke to the senior staff named Mrs. Pujo Nahar, i tried to clarify IndiGo SOP related to this event - then she made some unethical comments telling me that IndiGo deliberately won’t help me & suggestions i got from India Immigration Officer is WRONG. And she just ignore me after.
- This case handling is very unprofessional, not helpful at all & it cost me $USD 100 for losing my item
Please take action of this matter & i can be contactable through email ([protected]@gmail.com). Thank you.
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In brief, nobody must examine anonymous and complaints which have lack of the supporting documents.
The anonymous author can collect all relevent documents and submit to the court by him / her self, if the author knows the rules.
Such text is not a public complaint, but gossips of the author, for the time being:-
no evidence of the a passenger is presented.
For futher action, the author can use the web link, which reading takes 1 minute.
Option 1:
https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄
Time limit for the action: 30 days from the incident .
Option 2: to forget about compensation .
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