Indigo Airlines — unreasonable baggage charges

Address: Gurgaon, Haryana, 122002

Website: www.indigo.in

Dear Sir/ Madam
Today 8th December 2017 at 14:10 hrs i traveled by Indigo Flight GE 6064 and my booking reference was KDR92T. Flight was from Delhi to Vadodara.
At ticket counter during ticket generation i was charged unreasonable amount excessive load. I was carrying 2 bags 20 kg and 9 Kg respectively and one laptop bag having 2-3 kg weight.
I was charged Rs 4200 for carrying 13 KG excessive load. The person at ticket counter did not gave me option to carring 7Kg load to cabin and told that i have to pay for 13 Kg extra which should be 7-8 Kg of extra load actually.

I hope you will take up this matter and refund my at least 50% amount i.e arond 2000 INR,

I hope you will act on this matter

With Regards
Robin R Dhar
Mobile no [protected].