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Few main conditions of the complaint: the text (evidence) shall be visible as much as possible and understood by a complainant himself.
Few main conditions of the complaint: the text (evidence) shall be visible as much as possible and understood by a complainant himself.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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53%
Complaints
5644
Pending
12
Resolved
2887
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
We regret the inconvenience caused to you. We never want our customers to go through any hassle. We believe our customer relations team has provided assistance in regards to your concern via mail in the best way possible.
Please know that necessary charges are applicable in case the booking was rescheduled/cancelled from your end. Please visit this link bit.ly/1Xaz2Ul and refer to the clause "5" "Bookings-General Provision, Changes and Cancelation" to know more about the cancelation policy. Further, we believe a refund of the necessary amount has been processed from our end.
In case you require further assistance from our end, you may revert on the same mail trail and our customer relations team will assist you in this regard.
We look forward to your kind understanding.
Regards,
Team IndiGo