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InFocus Complaints & Reviews

www.infocusphone.com/in
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Last updated Feb 10, 2022
Complaints 236
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10
Unresolved
226
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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E
Er.chandan Prakash
from Gurgaon, Haryana
Jun 21, 2016
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Non cooperation of service station

Address: Patna, Bihar, 801104

Dear sir/madam,

Regret to say that but please provide better service at patna.

For your kind information, i had submitted my mobile at jassi nandan, plaza new dakbaglow road, opp-jamal road patna.

Cin no-l30006tn1995plc031736.

Todays i visited there, arrived there on around 10 am, nobody was there, i waited there in front of your office for around 1 hrs as you mentioned that your...
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A
ashutripathi_1987
from Delhi, Delhi
Jun 20, 2016
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Infocus 350 charging jack change

Address: New Delhi, Delhi, 110070
Website: www.infocusindia.co.in/support.php

Hello my name is ashutosh tripathi, i have submitted my phone model infocus 350 on their authorised service center accel frontline ltd, nehru place. The call id for that is infbfj[protected]dw and whenever i call and asked for the status they said they don't have any update for the part which needs to replace not provided by the infocus. Really pathetic service by infocus really shame on your customer service.

I request you to...
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F
Faseahuddin Syed
from Khammam, Telangana
Jun 17, 2016
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Power button not working

Address: Guntur, Andhra Pradesh, 522201
Website: www.Infocus.in

I submitted my mobile m530 on 25th of april at the service center. INFVJW[protected]DW. Still i did not get my mobile repaired. I spoken to the service center they are very friendly and they given me the customer care of INfocus to followup [protected] but the company customer care is so bad that i contacted nearly 20 times each time they say ur call will esclate and u will get a call in 4 hours and nothing happened till date and i did not get...
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K
kc jha
from Gurgaon, Haryana
Jun 10, 2016
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Service center not respondimg

Address: Jhansi, Uttar Pradesh, 284003

I have infocus F 135 mobile is OK OK but speaker is not working ringtone is cracking so much so that I had given mobile to service center for repairing na that said it takes 10 days na after 10day called them than again said takes 15 days more otherwise u can take ur mobile back and talked very rudely plz do something still its not working .It's in under warranty...
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R
ramesh odedara
Jun 10, 2016
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Charging problem and auto restart

Address: Porbandar, Gujarat, 360575
Website: Sanjari Mobile

I have been bought Infocus M350 from Snapdeal at 28/08/2015 and Order No. is [protected] and i am facing charging problem and auto restarting problem in my Phone and i went to service center and handover phone at 26/05/2016 and they told me that it will be take 15 days to repair and today when i call them they told me that it will take more 15 days ...why should i wait for long time for repair...how can person stay without phone for one month......
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G
Gopal Krish Dhoni
from Chennai, Tamil Nadu
Jun 9, 2016
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Charging complaint

Address: 638056

Bought infocus m2 (3g) mobile on dec 2015. Functioning properly till charging problem is encountered. When plugged in with charger, charging symbol is displayed but battery percentage level never increases. I[censored]nplugged, it prompts to connect charger due to low battery level.
Mobile was in good condition and it neither got dropped off from heights nor into water. There is no other issue other than this charging problem.
Please...
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H
Heramb Sonawane
from Pune, Maharashtra
May 28, 2016
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Very poor service for the warranty period phones

Address: Chandrapur, Maharashtra, 411057
Website: infocus

Dear sir,
I am Heramb sonawane. I have submitted my infocus phone to the service centre in Shivajinagar on 28th of april due to its problem of touch. They said that i will receive the phone in 15 days. But after 15 days when i called them they said that we haven't received the part yet plz call on toll free no. I did so their they told me that the part is on the way and you will get your phone in 5 to 6 working days. Then i called...
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T
tAnup Das
May 23, 2016
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Customer service center not respons

Address: Darjeeling, West Bengal, 734001

Sir my name is anup chandra das my call id inf infbqo[protected]dw i gave my mobile infocus m330 31march 2016 for repairing they told me it willbe repaired 20 th of april. The handset well be ready for delivery but service center opparetar men not to delivery my handset. I visit 3 time and called 10 time no response by both i spent 1500 rupees for travelling and calling. But his mobile anytime switch off. I want my mobile compensation. Please...
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R
Rahini G
from Karaikal, Puducherry
May 15, 2016
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Infocus m2 mobile - Charging problem

Address: Chennai, Tamil Nadu, 603103
Website: www.infocusindia.co.in

Bought infocus m2 (3G) mobile on June 11, 2015. Functioning properly till charging problem is encountered. When plugged in with charger, charging symbol is displayed but battery percentage level never increases. I[censored]nplugged, it prompts to connect charger due to low battery level.
Mobile was in good condition and it neither got dropped off from heights nor into water. There is no other issue other than this charging problem.
...
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S
surajpagal
from Mumbai, Maharashtra
May 13, 2016
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Infocus m350 waste of money

Address: 400097
Website: www.infocusindia.co.in

My infocus is not working at all. It's in it's warranty period. At first, i had gone to the infocus service centre, borivali branch, where the serviceman told me that my phone is not working because of it's inability to recharge and it will require rs.850 for it's working, even though it was under warranty. I was not convinient with them so i went to the infocus service centre, dadar branch, where i was requested to submit...
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V
Viraajsharma
from Bengaluru, Karnataka
May 13, 2016
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Faulty product

Address: Bhopal, Madhya Pradesh, 462008

I am viraaj sharma from bhopal madhya pradesh,
I have purchased infocus m350 onilne from snapdeal after 3 month of purchase
*both camera front and back camera*
are not working properly I have submit my mobile 2 times to the service center but still the problem is same I want replacements of my mobile what can I do now ? I asked service center for replacement of mobile but they are not replacing it one of the customer...
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S
satye59
from New Delhi, Delhi
May 13, 2016
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Mobile Phone has not been received yet given for repair under warranty .

Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

Dear Sir/ Mam
I submitted my infocus mobile handset, which was under warranty, in AMBE ELECTRONICS service centre on 13th April 2016. Centre ensure me for receiving my set after 15 to 20 days. When i contact to service centre he told me that parts are not available. and provide me infocus company service support no - [protected]. Many tome i contact on this no but every time company excuses for Part availability. On the date of today...
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M
Mustafa Kapasi
from Delhi, Delhi
May 10, 2016
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Infocus m330 and m530

Address: New Delhi, Delhi, 110048

I would like to make a complaint against the 2 infocus phones I have bought from infocus and submitted to repair on 22nd April.
One has a display issue and second one has touch problem. Firstly i am very disappointed with quality of phone quality, as i have not even completed 1 year and phone has issues, secondly to change display of 11000 phone you are charging 4700 rs. Almost half the cost of phone.

Finally the after...
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A
Azeez Fasha
from Siddipet, Telangana
May 7, 2016
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Infocus mobile m430 motherboard failure

Address: Warangal, Andhra Pradesh, 506009
Website: www.infocusindia.co.in

Dear sir,
I purchase a mobile infocus mobile m430 on feb 16 2016 through snapdeal. But after a few days its working very slow. After than in next month its working completely dead charging. Already i give the mobile in service center on 18 april 2016, but the mother board is not set properly from the service center. So please what i can do? I don't want to use this mobile. And iam not feel happy with this mobile. So, please help me...
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H
heartx
May 5, 2016
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Product/subject i'm complaining about...

Address: Pauri Garhwal, Uttarakhand, 192101

Is there any service centre of infocus located at j&k.the display of my mobile is broken and i call the infocus centre srinagar(kashmir).my mobile has warranty but the service man told that u have gave 4000 for its repair.can i give him money or not.if i would pay then why warranty has been given.i think the company only shows warranty and don't give any free repearing......
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M
mano555
May 4, 2016
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Customer care and service centre not responding

Address: Moradabad, Uttar Pradesh, 244713
Website: akosha

Sir my name prakash my call id inf axc[protected]d i gave my mobile infocus m2 15 march 2016 for repairing my sim1slot they told me it willbe repaired 30 th of march i visit 3 time and called 10 time i mailed 1 time no response by both i spent 1500 rupees for travelling and calling i want my mobile repair with compensation...
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S
Shamimkhan5556
from Almora, Uttarakhand
May 4, 2016
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Burnt Infocus M350 Automatically

Address: New Delhi, Delhi, 110044
Website: www.infocusindia.co.in

Dear Team,
This is to inform you that i brought Infocus M350 mobile on october 2015 & i faced very major problem in Infocus M350 mobile. Yesterday i was sitting in office & after sometime my mobile phone burning in my pocket automatically on high level. Through this my jeans & leg burnt badly. This is a very bad quality product which you guys are providing to customers, it can harm the life of person. I have the live recording &...
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S
Shubham Chavan
from Gurgaon, Haryana
Apr 29, 2016
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Infocus bingo 50

Address: Latur, Maharashtra, 413512
Website: Snapdeal.com

There is lot of faults in Infocus bingo 50 like rotating screen, battery heat and many problems when play games.sensor is not working properly.i just hope to you give us a device what we need &hope . I bought Infocus bingo 50 at 18th April and after 10 days mobile is at very poor condition like hanging, faults about sensor.i just trying to return or replace the product but its not easy so i want to repair from your service center if you can...
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P
Peterpushkar
from Delhi, Delhi
Apr 28, 2016
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Delaying in service lack of consumer satisfaction & after sales service

Website: www.infocusindia.co.in

When the mnc like infocus can't give good services to customer & always delay in service or counsumer satisfacton" so why they came in india for buisness they have no right to exploit a consumer.
I have send this email and there is no reply of that from infocus


i went to your service centre in nehru palace, new delhi .To submit my "infocus m530" i have some serious issues related to my phone and it's under warranty.They...
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T
Tanveer Qamar
Apr 25, 2016
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Purchased mobile, it is in warranty. Harassing me by customer care and service center, not providing solution.

Address: 560067

Hi,

Last week i got a call from customer care and they provide me 2 different service center, when i reached then they told me that the seal has opened so you have to go same service center we will not be considered it. Now, when i called customer care, he old asked that we can not do anything. I have already mentioned that they didn't provide us any reference number. Now, they are playing game everytime and just cheating...
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