Comments
Transaction Number: 55022542
Service Request Number : ARL-969888-DWHHTM
You have still not got amount credited to account and also not given the details of refunded amount and either.
Request to give the details as Mode of Refund, Date and Time.
Policy Number:[protected] done online transaction on 22nd October 2012 premium due of[protected].
I Request for Premium receipt on 26th Oct 2012.
Got email from "Nandita Dey" on Sat, Oct 27, 2012 at 9:42 AM giving premium receipt of Last year .
I Request for Premium receipt for this year on 27/10/2012 10:02AM.
Got a email from "Nandita Dey" on Oct 30, 2012 at 5:29 PM saying that we have refunded the amount on 25th Oct 2012.(Note this that I got the mail on 27th Oct 2012 from "Nandita" about "I would like to confirm that we have received your Renewal premium amount of Rs 15, 000/- for the due date 17/03/2012 on October 23, 2012 .")
I request for Refund Details on 31/10/2012 19:11.
Got a Phone call from "Jiten Rajput" on Nov 1, 2012 we had transferred the amount but didnt gave any details about the Refund mode. I asked for service request - he provided i.e.(ARL-969888-DWHHTM) and told will forward my query to concern department.
Please check the mail chain below for more detail.
Is this the service you give to people. Its been 10 days passed now.
Sohan Asgaonkar
[protected]
[protected]@gmail.com
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Service Request Number : ARL-969888-DWHHTM
You have still not got amount credited to account and also not given the details of refunded amount and either.
Request to give the details as Mode of Refund, Date and Time.
Policy Number:[protected] done online transaction on 22nd October 2012 premium due of[protected].
I Request for Premium receipt on 26th Oct 2012.
Got email from "Nandita Dey" on Sat, Oct 27, 2012 at 9:42 AM giving premium receipt of Last year .
I Request for Premium receipt for this year on 27/10/2012 10:02AM.
Got a email from "Nandita Dey" on Oct 30, 2012 at 5:29 PM saying that we have refunded the amount on 25th Oct 2012.(Note this that I got the mail on 27th Oct 2012 from "Nandita" about "I would like to confirm that we have received your Renewal premium amount of Rs 15, 000/- for the due date 17/03/2012 on October 23, 2012 .")
I request for Refund Details on 31/10/2012 19:11.
Got a Phone call from "Jiten Rajput" on Nov 1, 2012 we had transferred the amount but didnt gave any details about the Refund mode. I asked for service request - he provided i.e.(ARL-969888-DWHHTM) and told will forward my query to concern department.
Please check the mail chain below for more detail.
Is this the service you give to people. Its been 10 days passed now.
Sohan Asgaonkar
[protected]
[protected]@gmail.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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38%
Complaints
79
Pending
0
Resolved
30
+91 22 6112 0633
AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India - 400063
Please accept our sincere apology for any trouble or inconvenience we have caused you. We thank you for bringing these concerns to our attention. Kindly email us your policy number and contact details to [protected]@gmail.com so that our Customer Service Team can immediately contact you to resolve your issue.
In case you have any further queries regarding this matter please feel free to contact us on[protected].
Warm regards,
Team AEGON Religare Life Insurance