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Jet Airways Complaints & Reviews

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Updated: Dec 27, 2023
Complaints 2693
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582
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2111
So far, so good. Jet Airways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jet Airways will keep up the work and continue to help more customers with their concerns even better 🤝
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4
Tracking not updated for more than 12 days
3
wallet missing at jet airways flight no 9W0529K While travelling from muscat to Thiruvananthapuram on 10-7-2015
3
Cyber crime-posting inappropriate pictures of me in instagram

Jet Airways reviews & complaints page 73

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P
Pramod Wasudev
Jan 12, 2017
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Lost baggage. Airline not reimbursing

Address: 37027
Website: www.jetairways.com

I had sent 24 emails and made nearly 25 phone calls. I am attaching 4 pertinent emails- they give a summary of the events and the frustration I am experiencing. Following are the emails with dates:
pramod wasudev
11/21/16


to MHB
Dear Sir/Madam,
I have lost one suit case Samsonite black bag while travelling from Mumbai to Kochi on
November 19, 2016 in flight 9W407.
• TAG...
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J
july20manish
from Mumbai, Maharashtra
Jan 11, 2017
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Surge pricing of 54000 for two tickets

Address: Mumbai City, Maharashtra
Website: www.jetairways.com

On tuesday december 6th, in a sudden and shocking event of demise of my father, we booked the flight tickets on Jetairways flight from Mumbai to kolkata in order to reach there at the earliest, to our comfort we found a flight at 2.30 AM, however as id rubbing salt to the wound you charged us an amount of whopping Rs. 54009/ for two tickets. How bad it was on your part. You are fleecing customers and robbing them their hard earned money for...
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M
misbahur
Jan 11, 2017
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Delayed flight 9w-2424 dated 1st jan 2017 from vns to del

Address: 128642
Website: Indian consumer complant foru

We booked tickets from varanasi to new delhi by jet airways 9w-2424 dated 1st jan 2017, 03:30 pm - 04:55 pm, pnr ogvyxf and dfkugf, passengers name are misbahur rehman, farrah rehman and zainah rahman.

Same time we booked another ticket from new delhi to abu dhabi by air india express ix-115 dated 1st jan 2017, 08:50 pm - 11:10 pm, pnr 1w6560, with same passengers.

Due to unannounced and unscheduled delay of...
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A
amit.taneja86
Jan 11, 2017
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Severe Inconvenience and stress caused by Jet Airways

I had booked from flight from Pune to Los Angeles for 31st Dec 2016 and was suppose to land in Los Angeles on 1st Jan 2017 (Jet Airways Confirmation: PMDZJJ; Ticket #[protected]
Please note - I had previously traveled from LA to Pune on Jet Airways ticket also on 11 Dec 2017 (ticket #[protected]

However, this journey turned out to be the worse journey I ever had to undertake in terms of sheer bad treatment,...
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S
Sanchita Lobo
Jan 10, 2017
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Lost baggage more than 20 days- Lousy customer service

Address: 560038
Website: jetairways.com

Inspite of writing to even the CEO I have no response and no bag.

Dear Mr. Amit Agarwal

I hope you will allow me to take up five minutes out of your very busy schedule to voice some customer feedback. I know this maybe a small issue for you, but for us the customer, this was a big issue and has clouded our whole Jet Airways experience. I am writing to you as a last resort, trusting you and your team at Jet Airways...
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N
nimishan
from Mumbai, Maharashtra
Jan 9, 2017
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Bonus jp miles for partner debit card not credited

Address: Mumbai City, Maharashtra, 400068
Website: www.jetairways.com/EN/CN/JetPrivilege/Partners/co-brand-card/jetprivilege-hdfc-bank-world-debit-card

I bought my JetPrivilege HDFC Bank World Debit Card in the month of August1'16. As per the benefits mentioned in the website for both Jet Airways and HDFC for the said card, I am suppose to get 2000 JP miles as bonus within 90 days of my First Swipe with the same card. Which I havent got it yet.

I have been continuously following up with Jet airways customer care but of no use. I called them repeatedly on 26th, 28th, 30th,...
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S
Sa_
from Tiruchirappalli, Tamil Nadu
Jan 7, 2017
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JetPrivilege miles vanished, didn't get special welcome discount as mentioned in mail

Address: Mumbai City, Maharashtra, 400099
Website: www.jetairways.com/en/IN/Home.aspx

I have been JetPrivilege member since Jun 4, 2016. I had 3674 JP miles in my account.

However, whenever i tried to book tickets, upon entering my Jet Privilege Number & correct password, a message was displayed on my screen that system was not able to get my membership details.

Also, i was eligible to get a special welcome discount of Rs. 750 if i booked return flight to travel during the period mentioned in...
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DocVishal Kaundal
from Delhi, Delhi
Jan 7, 2017
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Poor services of Jet Airways

Website: Mhb@jetairways.com

I am vishal kaundal. I have travelled from doha to delhi on 5th early morning. At the time i have reached delhi my 2 checked in luggages were missing. I reported my issue to person on desk of Jet Airways. He assured me that i will get my luggage with in 24 hours. Its already more then 48 hours i dint get any call or mail. I have mailed them regarding my luggage but I dint get the reply. My complaint no. Is QR805246. It has been 2 days since...
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K
kaal11
from Delhi, Delhi
Jan 7, 2017
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My Name is not that printed on the ticket

Address: Bathinda, Punjab, 151001

I have to travel from Delhi to Banglore. I have booked a ticket from jet airways. My name on the ticket is wrongly printed as Nona Kalra instead of Sourav Kalra. when I have called for modifying my ticket, they said that the name cannot be changed and ticket is non refundable. They failed to give satisfactory answer and compelled me to cancel the ticket...
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A
abdul hameed masthikundu
Jan 7, 2017
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Booking ref:GSLTHV

Address: 06

I am ABDUL HAMEED MASTHIKUNDU, regular passenger of jetairways, I am sorry to say that very poor sevice from your Dubai office. my flight was SHJtoIXE on 31st dec. nobody informed me about fight cancellation above PNR. I reached Shj airport 9.30 Saturday with my childrens, airport official said for contact jet airways, I try to contact your office more than 2 hours, after that given to me ticket from AUHtoIXE 1st Jan.Jet airwys didn't provide...
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V
vivek64
Jan 5, 2017
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Flight waits 1.5 hrs after boarding for connecting passengers at guwahati and because of which I missed my connecting flight

Address: Pune, Maharashtra, 411061

This is a very interesting case ... I have a flight from guwahati to pune ... PNR QNFWVY ... Flight at guwahati was on time and we boarded on time ... But then flight didn't took off ... When waiting for almost 45 min I asked crew they told me they are waiting for people from some connecting flight ... Then captain made announcement that since people have to go home we are waiting for them and kindly support us ... I told crew I have connecting...
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D
Daraius Antia
Jan 5, 2017
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Passengers not informed about the change in flight number and departure time

Address: Mumbai 400012, or P.
Website: www.jetairways.com

I, Mrs.Nergish Antia (70) along with my husband Mr. Daraivs Antia, (71) had booked the Jet Airways tkts for DXB/BOM/DXB during November/December 2016 the details of which are as follows:
DXB/BOM - 9W0541/22.11.16 in Economy class - PNR VUOQPU seats 23C/B
BOM/DXB - 9W0558/29.12.16 in Economy class - PNR VUOQPU seats 23D/E
Our tkts were booked by Arabian Travel Agency LLC and the travel consultant was Susan Samson.
br...
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A
arnab.sengupta1992
from Kolkata, West Bengal
Jan 5, 2017
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Subject- Refusal of issuing boarding pass to Sanghamitra Sengupta before 30 mins of scheduled departure time by the Jet Airways authority.

Address: Mumbai City, Maharashtra
Website: www..jetairways.com

I, Sanghamitra Sengupta hereby describing my bitter experience that i gathered on 3rd Jan 2017 in respect of my journey from Kolkata airport to Pune via Mumbai against my flight no 9W618 PNR no FVNMHP and ticket no[protected]. I reached the airport 35mins before my scheduled departure time. But there was a huge queue?? at the jet Airways counter. When my turn came there was still 30 mins for its departure but the authority refused to issue...
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Jaspreet Kaur Kukreja
from Shikohabad, Uttar Pradesh
Jan 4, 2017
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Increase in fare suddenly

I used to carry my dog labrador always with me using jet airways flight from Bangalore to dehradun n u used to charge 5000 bt this time u have increased it to 18000..n because of it I had to chg all my plans because Ur direct flight to doon which carry dog was nt available n had to book ticket till Delhi..
Can u plz tell y hv u increase the charge soo much...
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A
AnkitChopra22
from Gurgaon, Haryana
Jan 4, 2017
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Flight booking issue

Address: New Delhi, Delhi, 110065
Website: Yatra.com & Jet Airways

I made a reservation today on January 4th morning via Yatra.com and booked 6 tickets (5 adults and 1 kid) travelling on Jet Airways.

The destination was selected incorrectly by me. I was supposed to travel from New Delhi to Lucknow on 26th January and was to return from Lucknow to New Delhi on 29th January.

However by mistake I booked it from Lucknow to New Delhi on 26th January and returning from New Delhi to...
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M
Migyur Dorjee
from Delhi, Delhi
Jan 4, 2017
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Broke my travel bag handle

Address: Bangalore, Karnataka, 560047

My wife's bad handle was broken when she was collecting it. She board flight from Bangalore to Mumbai on 4th Dec morning. I am sure that those guys are throwing all the bag on the belt like we have seen in a YouTube video. My wife did camplained to ground staff and they ask to contact lost and found department outside the airport. Are you serious? First of all she didn't lost anything and secondly what lost and found department has to do...
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I
imstillyouth@gmail.com
Jan 4, 2017
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Missing miles - 185943155

Address: New Delhi, Delhi, 110033
Website: www.jetairways.com

I have traveled to USA in the month of oct (8th oct ) along with UA however when i approach jet airways for my earned miles they are crediting my earned miles for flight as well as for hotel... more over its has been more then 2 month no response... from jet airways which as per consumer protection as deficiency of service i' hv spend alot of time on calls and annoyed every time now its enough i need govt support to teach a good lesson to...
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B
burzin.homi73@gmail.com
Jan 3, 2017
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Rude behavior of in flight crew

Address: Mumbai City, Maharashtra

ON Flight 9W- 353 on 2nd Jan 2017 - Mumbai to Delhi - arrogant and rude behavior of the crew and in Particular Nazreen . There was place available in the closet - but in spite of repeated request did not bother to keep my Jacket in the closet - No courtesy to give a reason why the Jacket was not placed in the closet - the only response was please talk to Jet airways
If this is the behavior of the crew - God bless the airline - I am...
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R
Rinki Thacker
from Dimapur, Assam
Jan 3, 2017
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Compensation

Address: Hyderabad, Andhra Pradesh

Respected Sir /Madam,

I Priyank H Adhiya was Travelling from Sweden to Hyderabad by Flight No.
SK 6229981. I boarded the flight on 23rd Dec and reached Hyderabad on 24th Dec 2016.

My Baggage was misplaced, I had registered my complained in Hyderabad Airport, the receipt of which is attached with this email.My engagement was schedule on 24th of Dec 2016 and i had few expensive clothes-worth Rs 40, 000...
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L
lav_ina_2007
from Mumbai, Maharashtra
Jan 3, 2017
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Resolved

Loss of bag

Address: Mumbai City, Maharashtra, 401107
Website: Www.jetairways.com

My husband Nelson Dsouza travelled on 2nd jan 2017 in Mumbai Bahrain flight of jet airways flight no. 9w592.

His bag was not been sent in the flight and is missing since den. Our complaint file reference number is BAH9W11790.

There is no positive response or any call from the jet airways team till now.

We want to claim for the missing bag and the items dat would have got spoiled or damaged bcz...
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