JustDial.com — non activation of service

I am a Practising Chartered Accountant. I had registered on Justdial on 01.05.20254 and paid 3 months amount of Rs 6191 and updated all my profile details along with KYC. BuT MY ACCOUNT WAS NOT OPERATIONAL, then on repeatedly calling customer care, 1 executive Jeetu Tiwari visited my place of business and took photos and certification copy and uploaded the same on Justdial with additional payment of Rs 2791 on 10th May 2024. ECS mandate was given which was also deducted on 13.05.2024 of Rs 2789. Still the same status, account not activatd. I being CA have given all proofs of being a CA still this JUstdial is making a fool of professional. What else can a CA give in support of being a CA other than (Membership Certificate, Practicing Certificate, Member card, Firm Card). Such harassment in not updating my KYC despite payments made.
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
May 28, 2024
JustDial.com Customer Care's response
"Hello Aastha,

We are sorry to hear that you have a concern in your contract.

Please write a line along with your registered contact number at [protected]@justdial.com so we can check what exactly happened & revert back to you.

Regards,
Team Justdial."
 
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    JustDial.com Phone
    +91 88 88 888888
    +91 22 6160 7080
    +91 22 6677 9999
    JustDial.com Address
    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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