| Address: Erode, Tamil Nadu, 638004 |
We bought 4x4 (1200x1200) royal dyna marble tech tiles for around rs. 2, 00, 000 for our newly built home from dharan tiles, salem, tamilnadu. Since the tiles are large in size, we were not able to check them beforehand for the patterns and labors started laying them. After half-of them were layered, we noticed that the colors of the tiles were not in common i. E. One of them is too dark, one of them is very light, one of them is with a varying grains, one of them is with same grain but different in color etc.
Once we noticed this, informed dharan tiles, salem and one of the kajaria sales executive came on-site and checked. He mentioned that 2 other peoples will come and check however now no one came till now and no solution were provided. I would not suggest to go with kajaria brand tiles if you are planning to spend some good amount of your hard earned money. Dharan tiles says that it is kajaria's problem however we didn't get any update from kajaria as well - not sure whom to contact to get this looked upon and resolved.
If we need to replace/redo all again then it will be a nightmare as we have to remove tiles laid around, which will cause wastage to all the materials. Since we are in the middle of flooring, keeping labors idle is not a solution as we will have to pay them, which increases the cost again. Such a bad experience with one of the largest selling brands in india. Never expected this kind of service as well as faulty product with no customer service. Was this information helpful? | 
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