Kent RO Complaints & Reviews

I bought a Kent Crystal star water purifier on 5/12/2022 through Aurow Marketing, Chennai sent through Kent under one year warranty.

I used to register a complaint through Kent customer care and got attended for more than 8-9 times right from 10/12/2022 to till date due to two problems mentioned below. Complaining is a ever lasting process.

1. In the 75-150 TDS range, got a smoke smell which we used unhealthy water.

2. If the service person fixes in the 50-75 TDS, within four to five days, it went down to less than 50 which is not healthy and not in the BIS.

3. Mineral level display always shows low mineral.

Because of the above,

1. My family has been facing illness for the last ten months.

2. I have to take leave from my office for servicing

3. The service person got irritated and scolded me for booking a complaint often

4. My family members are also scolding me for having bought this water purifier

5. Spending money on can water even when I have RO

6. Because of the above I am stressed very much

Kent sold faulty machine to me which causes me stress/illness to me and my family.

When I brought the above matter to Email id [protected]@kent.co.in, they replied that I have to coordinate with Aurow marketing boss Mr. Moorthy for refund and when I called Mr. Moorthy, he said that for refund I must contact Kent only. In this scenario, can you please intrude and arrange to take back the machine and refund my money Rs.20500/-(Gpay details enclosed)

Thanks

I bought a Kent Crystal star water purifier on 5/12/2022 under a one year warranty from Aurow Marketing, Chennai through Kent customer care.

I used to register a complaint through Kent customer care and got attended for more than 8-9 times right from 10/12/2022 to till date due to two problems mentioned below.

1. 75-150 TDS range, getting a smoke smell.

2. 50-75 TDS if they fix, within four to...

Dear sir/madam,

I, Poornesh D, has kent ro machine which is out of warranty. I did paid service on 12/09/2023 costed upto 4500/-. Within 3 days machine getting water leakage.
Regarding this i complained the service provider whom attended by looking contact details provided in the non GST bill of 4500/-.

He assured me to send person but he not sent the service engineer and he stopped receiving my phone call or blocked.

So, i again officially booked for service request on 27/09/2023 but ticket was closed without attending the fault.

My humble request to the company please not to sell the products to semi urban/rural areas if the company unable to provide the service on time.

My family has 3 small kids whom facing the issues due to non availability of RO water,

I request the company to take serious measures to service engineer for his negligence.

I purchases kent electric glass kettle on 06.07.2023 through amazon .I called to customer care ([protected] ) on 25.09.2023 for booking complaint for service request, They said that on 26th a technician will come, within 10 minutes i recieved a text message from Kent ( attchments ) . on 27th evening 05.15pm i called the number to technician in the text message mentioned - [protected] Adinarayana, they say iam not come to your place for giving service if you want service you will come to rajahmundry. 100 kilometers from my home town. i request you to sir We want to take appropriate action against this company and do justice to us

I have purchased Kent Maxx on 28th sept 2022, everything was working fine till Aug'23, suddenly there is fungus started forming, and Kent service is avoiding completing and stating that they will come after warranty get over, such shame on you, doing scam with customer hard earn money

I bought kent RO from a local vendor last year. It is out of warranty but i was promised 4 years of free service. I didn't get any warranty card in the box whenever i purchased the product. I have original bill with GST. Whenever i registered first time for free service, they are asking for charges as i have not warranty card. I am asking for first service. How can one deny free service if i have original invoice copy. No other company deny for it. This is clear fraud with the customers. They are asking for money for service & change of filter etc which must be free during 4 years of free service promised. Please look into this matter & take strict action against Kent

I purchased kent RO Supreme alkaline system before 1 month ago but after installation of machine outlets water PH value is same as inlet water (7.0) but as per company Brochure this machine outlet water PH value is near 9 PH value and it's mean it's alkaline water system not working so i create many time service request but service engineer not resolve this matter and then after I call to marketing team but no any one kent company marketing team person visited my home of resolve this issue, and team ask it's not possible because it's for advertising purpose...

After many time following this issue company executive visited my home for verify this issues and they will be changed some part in my system and then after 2 hrs check water quality but no any change in water quality then after I called many time to company executive but they will not given answer and resolve this issue..

In disguise of offering 4 years free service, you are using spurious / sub-standard parts that don't last for long and everytime you charged me for same because they are not covered in warranty or even additional warranty. Their complaint and escalation mechanism also does not work and Mr. Joginder Singh who is the point-of-escalation for Delhi-NCR never responds nor does their customer service team. Kent replaced parts for RO 3 times in a month charging me exorbitant amount each time and pressurised me to buy AMC even though filters and most parts are not covered under AMC. Due to spurious and faulty parts, other parts of my RO got damaged and Kent is not even answering or reverting on emails or calls. Its better to buy any other product because KENT is simply interested in fleecing customers. I am now filing a case with the Consumer Forum and will ensure justice is done. My compliant #[protected].

Request for installation of Kent RO super plus registered on 9/09/23 Saturday. Also request customer care to arrange technician Max to 10/09/23 Sunday as we are working rest of the week days and no one is available at my home for the same . But Whole sanday is gone and no technician visit till time for installation of the product. This is worst service of Kent RO as they don't care about their customer service.

Kent service was done and agent tried to sell some package with higher cost. I denied that and requested to do single time service. The agent named Imran from the agency named Blue Water from Bangalore replaced all parts charging 5k~ and resolved the issue saying no service required for next 6 months at-least. However in the second month after service the machine is not working.

I have done kent service two months back and the service guy replaced all parts with 5k~ charges. But the machine stopped working just in two months. The agent fid not mark the support case as closed and hence I am not able to open a new case. Kent customer service number is redirecting my call to the last agent. The agnet is saying new technician will come to do the service.

In the name of inflation increasing the cost of filters and everything is costly here. A person needs to keep spending 4500 every year

Kent RO (within Warrant period) is neither working properly nor the assigned technician is picking up the call. Kent service center as well as the head office are not prioritizing the CUSTOMERs. Please stop to produce such products.
Date of incident - 29.08.2023 -30.08.2023

ITEM BOUGHT IN NOVEMBER'22 AND IT IS NOW AUGUST '23 (9 MONTHS) WITH NO OUTPUT.

I Bought an 8L softener on November 22. Since that time it has not worked, we took time to understand this issue and then launched service calls. At one point on March, 23 somebody came and started a trial-and-error process for months together and finally found the synchronous motor was not working properly.
Now, waiting for the spare motor for almost one month.
Nobody from the local office is responding to calls or messages. On the other hand, the warranty period of 12 months is getting over soon.

I bought Kent RO on 26/07/2022 . I raised a complaint on 26/07/2023 regarding continous beep in RO. Technician came on the same day and didnt replace the filters but only told that filters are blocked and he will replace it afterwards as the same does not require replacement. Technician who attended was Hemant-[protected] case no[protected].
Again I raised complaint on 07/08/2023 complaint no[protected]vwhen the RO unit got completely shutdown. The same technician visited and said now filter needs replacement and was told expenditure of Rs 5000. I have even talked to area manager Mr. Dharmendra. But they all seem to be corrupt.

It may please be noted that my unit was under warranty on day 1 on my complaint whereas the filters didnt got replaced at that time.

This is really not expected from such a big organization.

Dear Sir/Mam

Sir, I want to tell you that in October the technician told that the filter is bad and needs to be replaced. For which money was asked by the technician and wrong information was given that there is no warranty in the filter. The technician came again and was told by him that the filter has a guarantee of three months. The company is fully responsible for this.
I called the technician from the registered toll free number of Cantt in October, if it is not recorded anywhere in your record, then what is the fault of the customer. If someone is providing local service in the name of your company, then what is the fault of the customer in this, then the company should take it into consideration.
Machine serial no - KR[protected]

How many times have I spoken to you, (Kent )your saying sorry will not compensate for my loss, please make proper arrangements to compensate for my loss.

Request[protected] is assigned to RAM-[protected] Engineer will visit on 13/07/2023 tentatively at 03:47 PM. Complaint registered on 13/07/2023 at 09.03am. Received call of engineer at 11.40am for location inquiry from Mobile no +[protected]. Thereafter Mobile was found switched off. Given land line no is wrong. Now customer care no simply reply problem will be resolved with 24 hours. How it is possible when no response from anybody. Spending on mineral waters.

Most humbly and respectfully I want to say that I have bought your product Kent Ro Grand star and I have registered service request through Kent Ro app ..technician does not come to my house and in app it shows that your problem has been resolved...How it is possible...that the technician know the OTP that are sent to my mobile...The problem in Kent ro is uv failure
My case I'd is[protected]
And new case I'd is[protected]
Kindly solve my problem

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