[Resolved]  Kerala Rtc — no refund for the ticket booked on 2/4/2018 the general strike day

Hi,

I had booked online ticket on 21/3/2018. The date of journey was on 2/4/2018, Which was all Kerala strike & the trip was cancelled . Regarding to the trip i didn't get any massages or calls .Since the trip got cancelled i was eligible for the refund but i didn't get the refund yet, when i contacted the ksrtc office in phone they told me it will take time.Further after a week i tried to contact them again but no response, also i have sent a mail regarding this but i didn't get any reply .
In the ksrtc website the above ticket is showing under completed journey. but there is no trip happened on that day (2/4/2018 all kerala labour, s strike ).
I sent mail to' [protected]@billdesk.com ' for refund. However, there is no response. I called ( [protected]), however, no one is answering the call.

Please suggest me what action further I need to take on
PNR Number : K5065062 Date of Journey : 02/04/2018
Trip Code : 2135KNRBNG Route No : SEXP12
Service Origin : KANNUR Service Destination : BANGALORE
Passenger Origin : KANNUR Passenger Destination : BANGALORE
Departure Time : 23:05 Class of Service : SUPER EXPRESS
Boarding Point : IRITTY

i have attached copy of e ticket below