[Resolved] KFC India — Order not placed, but payment done

Rogith Raja

May 15, 2024

Address: No 89/2B, Madavilagam Nazarethpattai, PN 46, Chennai Bangalore Hwy, Ponnamalle, Tiruvallur, Tamil Nadu 600124

Website: online.kfc.co.in/payment-status-check

I placed an order for Dine-in on official KFC website today at 4.30PM to my nearest KFC store (i.e., No 89/2B, Madavilagam Nazarethpattai, PN 46, Chennai Bangalore Hwy, Ponnamalle, Tiruvallur, Tamil Nadu 600124) It took me to payment gateway along with my personal details, it requested me to pay the final amount of Rs. 479.01/- and I paid the amount on my UPI (Google Pay), then I was directed to a page where it said "Confirming your order. Ready in just second"(Attached in screenshot) But it took longer time and suddenly it took me to homepage, when I checked the order history, the order was not placed at all. I request a refund on my amount. Thank you

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May 18, 2024

Complaint marked as Resolved

Order was taken by KFC and was served.

KFC India customer support has been notified about the posted complaint.

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Comments

Arpitha Ram

from Bengaluru, Karnataka

Dec 11, 2024

Hi, am ArpithA gowda
we ordered food worth of rs.562.42, and paid it via upi (phone pay) payment, the money was debited from my account, but due to some technical issue the payment was not showing in the application. we check once our order, app is showing us to pay again. we have call to help line number, they are not even responding to our call.
Please check and provide refund immediately.
UTR NO[protected]
TRANSACTION ID = T2412111255165431983376