[Resolved]  KFC — money deducted order not placed - kfc pacific mall, sarita vihar

Address:FCC2F17, CPD 48, 2nd Floor, Pacific Mall, NH-19, near Jasola Apollo Metro Station, Sarita Vihar, New Delhi, Delhi 110044
Website:online.kfc.co.in

I Went to KFC FCC2F17, CPD 48, 2nd Floor, Pacific Mall, Mathura Road Sarita Vihar New Delhi - 110044 on 26 April 2024. I ordered my food through kfc app for pick up at 8:30 PM (UPI Ref No:[protected]. My money from the bank got deducted but order was not placed on the store.
I spoke to the store employee (Mr. Dinesh), He answered me that it is showing "payment failed" on their server and the money would be returned back to the account in 24 hours. but the payment was not refunded. spoke to the customer care to register a complaint regarding this so that i can get my payment back, they responded by ensuring that my payment would be refunded in 7 working day.
Today is 10 May 2024 and still my payment has not been refunded in my bank account, when i try to contact the customer care on phone, no one picks up the call.

Payment details are as below:
Rs.745.01
To Sapphire Foods India Limited
UPI ID : paytm[protected]@paytm

From Yatin Singh
UPI Ref No:[protected]
I am attaching image of payment for convivence.
My Details:
Yatin Singh
[protected]
yatinsingh.[protected]@gmail.com
+2 photos
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May 12, 2024
Complaint marked as Resolved 
If your payment has not been resolved so go to the feedback section on the kfc app and after filling the form choose the option to complaint . The next day i go the call from kfc
KFC India customer support has been notified about the posted complaint.
May 12, 2024
Updated by YatinSingh05
No Action has been taken up till now.
When will my issue be resolved??
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