Kotak Mahindara Bank — Buying of kotak mutual fund

Website: kotak securities

On jan 2nd 2016 i bought kotak select focus fund units and the amount has got deducted and i got a java error from the site. i have tried to talk to the kotak employees and they say i need to check with kotak securities and kotak securities say i need to talk to the kotak bank employees. I have provided them a screenshot of amount getting deducted from my acct. My PAN#AJHPC0302M and this is the mail id i provided in their site#[protected]@yahoo.com, but i did not receive any confirmation from them till date.