Kotak Mahindra Bank — Account Balance

I have been holding my account with this bank for the past 5 years and also have a Home Loan. All of a sudden last month my account was frozen. My closing balance and available balance were not matching. It was showing zero. I called customer care and they asked me to visit the Home Branch.

I was told that there was a cyber crime reported against some transactions that happened in the month of August 2023 which never happened and nothing was reported. Also, the account was frozen in the month of December for a so-called incident that happened in the month of August.

I am unable to withdraw my own money. I see this is a scam being done by the bank to many customers by holding their money.

It's been more than 15 days I have been following up with the bank by visiting the branch, calling the branch, wirting to the grievance Level 3 etc., No response or appropriate action from the bank.