[Resolved]  Kotak Mahindra Bank — Activation of CPP without my approval

I got a call from the bank in 2019 and they asked me if I wanted to activate CPP plan. I clearly said no but they activated it without my permission. I called them back and they said that they would send cancellation request to bank. However no action was taken and the plan remained active. The plan automatically renewed on 13th April 2020 and when I asked bank about the deduction they did not say it was for CPP. Instead they said it was a fraud. Recently i came to know it was for CPP and asked them how to deactivate. They told me to call toll free number but it is always busy and no one even calls back.