[Resolved]  Kotak Mahindra Bank — Amount of 10000 not dispensed from obc atm but for same my account is debited

Address: Visakhapatnam, Andhra Pradesh, 530026

Hi Sir, I have raised an issue on Nov 18 and opened another on Dec 2 for the same issue i.e., 'Amount not Dispensed from OBC ATM and my account is debited'. The Kotak service request Ids for the requests are: 1-[protected], 1-[protected]. Till now, I didn't receive any amount back into my account and both service requests were closed without any resolution. I have provided all the necessary details even though, I don't understand why they are not taking it seriously. I have called customer care[protected] several times and went to Hyderabad and Vizag kotak branches as well to get the resolution. When I went to kotak branch, they are saying that customer support team has to take care of this and when I called to customer care, they asked me to go to kotak branch to get resolution. I am totally lost my patience. Please help me on this. Following are the transaction and my account details. Transaction Details: ATM : VISHAKAPATVISHAKAPATNAMAPIN (OBC Gajuwaka branch ATM) Transaction Date:[protected]/10:37:35 The transaction reference No :[protected] Transaction Amount: 10, 000/- Amount not dispensed: 10, 000/- ATM error: timedout My Bank Details: Bank Name: Kotak Mahindra, Branch: Jubilee Hills, Hyderabad Acc No: [protected] debit card no: [protected]