Kotak Mahindra Bank — complaint regarding unwanted charges deducted from my account

Dear Sir/Madam,

I am writing to express my dissatisfaction and raise a formal complaint regarding the unauthorized deduction of charges from my bank account.

Specifically, on 01 april 2024 & 02 april 2024, there were deductions made from my account in the amount of Rs 316 for ( MENTION BELOW ) without any prior notification or explanation

ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 4.22 INR
ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 24.78 INR
ATM BI FEE-DOM = 10.03 INR
ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 24.78 INR
ACCOUNT CLOSING BALANCE = 138.29 INR

I would like to request a refund for these charges as they were not previously disclosed to me, and I did not consent to them.

Upon reviewing my account statements, I discovered that these charges were for which I did not authorize or agree to. I have been a loyal customer of Kotak mahindra bank for more than 1 years, and I have always adhered to the terms and conditions outlined by the bank.

I would like to request an immediate refund of the deducted amount and an explanation for why these charges were applied to my account without my consent. As a customer, I expect transparency and fairness in all my banking transactions.

Furthermore, I kindly request that measures be taken to ensure that such unauthorized charges are not deducted from my account in the future. I value the trust and integrity of our banking relationship and hope that this matter can be resolved promptly.

Please acknowledge receipt of this complaint at your earliest convenience and provide me with a timeline for resolving the issue. I can be reached at 91+ [protected] if you require any further clarification or information.Thank you for your attention to this matter. I look forward to a swift resolution.

Sincerely,
ROHIT
[protected]@gmail.com