Kotak Mahindra Bank — credit card full and final payment

Address: Thane, Maharashtra, 421501

Hi, recently as per discussion with akshay suryavanshi from kotak recovery team and a reversal of interest accrued on my long pending credit card bill i made the payment. I have received written assurance and a reversal letter over the email but still money is being deducted from my saving account. He assured me zerolisation of the cc account and i would not owe anything against my kotak credit card but that is not the case. When i tried to contact them they are not replying to my mails. So need help.

I have attached my reversal letter and cash deposit receipt.

Regards,
Andrew marbaniang