[Resolved] Kotak Mahindra Bank — credit card milestone points

bharath1829

from Hosur, Tamil Nadu

Address:

635109

Hi,

Crn[protected]. I had received milestone points for my credit card worth 10, 000 points. However i received a mail asking for card upgrade to which i agreed. Now my milestones points have been taken off and when queried they are telling that if you upgrade card it will be taken away. This was not mentioned in the mail that i got while upgrading.
Later when i asked them to give back my points, a customer care executive named hiran promised me that in another 20 days i will get my points back and there is no response from her yet, its been more than 25 days now.
I need valid justification regarding this issue.

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Sep 18, 2017

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Kotak Mahindra Bank Customer Care's response Hi, we request you to write to us via http://bit.ly/2lrU3h9 or for immediate assistance you may call @[protected].^Team Kotak

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Comments

shobhan babu

from Ernakulam, Kerala

While opening account is for salary but now I changed working place with other company and they provide me HDFC account so please cancel my account, and I can't make any transactions with your bank please understand my situation and cancel account