Kotak Mahindra Bank — Deducted amount unwanted from personal account

maryelizabeth80697

from KANCHIPURAM, Tamil Nadu

Nov 18, 2021

Address: Kotak Mahindra Bank, Chennai

I took personal loan in kotak Mahindra Bank.My loan amount is Rs4801 but I am paying Rs 5027.I have maintained balance in my amount they are asking to pay Bouncing charge.Wrong information was given.My loan account number is SPLN62649340. My contact number is [protected]
Dear Customer, Current month EMI amount of Rs 5027towards your loan A/c no SPLN62649340 is overdue. Request you to pay the same immediately. Kindly ignore if already paid. Regards, Kotak Mahindra Bank

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Nov 18, 2021

Updated by maryelizabeth80697 Even though I have maintained balanced they are asking to pay Bouncing charge.August month I have paid Rs 4632 extra I don't know why did they collect that amount.Actually my loan amount is Rs4801 but I am paying Rs5027

Verified Support

Nov 20, 2021

Kotak Mahindra Bank Customer Care's response Hi! We wish to inform you that, the moratorium facility was availed for April 2020, May 2020, July 2020, and August 2020 due to which the EMIs were rescheduled with a new EMI amount, and the same was communicated while processing the moratorium facility. Further, we have sent the updated repayment schedule to your registered mail ID. ^Team Kotak

Nov 22, 2021

Updated by maryelizabeth80697 My query is failed to resolve by Kotak Mahindra Bank. Paccah Fraud bank.I have maintained balance in my account you are asking bouncing charge. Rs 295 would be charged on March and November 2021.

I need a clarification regarding EMI amount deducted more ie My actual EMI amount is Rs.4801 but the amount has debited Rs. 5027 for the past 7-month.I have applied for Moratorium but you people were giving only for one month.

11th March 2021 & 3rd November Rs.295 were deducted from my account. Please give the reason for this.

Even though amount has maintained on my account you people are asking bouncing charges. Give the correct details.

15th August through G-pay I have paid Rs.4609.42 why did you charge this amount.I need a clarification.

My husband lost a job I am only running my family if you people debited amount from the account how come we can run the family. Already my family has affected by corona already suffered a lot you people are giving more trouble.

Kindly give the waiver and verify the details revert the money.

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Comments

maryelizabeth80697

from KANCHIPURAM, Tamil Nadu

Nov 22, 2021

Have you understood my question? I have maintained balance my account but you are asking bouncing charge. August I have paid Rs 4632 why would you charge this amount.Again asking Rs15000

Kotak Mahindra Bank Customer Care's response, Nov 24, 2021

Verified Support

Hi! We request you to kindly share the bank account statement of repayment account for August 2021 at [email protected] for enabling us to investigate the said matter. ^Team Kotak