I am writing to bring to your attention a matter of great concern and utter disappointment regarding the recent experiences I have had with the credit card department of Kotak Mahindra. Specifically, I have been receiving abusive calls from a phone number associated with your organization: [protected]. This behavior is completely inappropriate, unprofessional, and unacceptable.
I would like to emphasize that I have been a loyal customer of Kotak Mahindra for a considerable period of time and have always maintained a good relationship with your institution. Therefore, I am extremely shocked and disturbed by the unprofessional conduct displayed by one of your representatives.
The abusive calls I have received have left me feeling harassed, intimidated, and violated. As a customer, I expect to be treated with respect, courtesy, and professionalism at all times. The behavior exhibited by your representative is a clear violation of these basic expectations.
I demand an immediate and thorough investigation into this matter. I request you to take the following actions:
1. Identify the individual responsible for making the abusive calls from the mentioned phone number ([protected]).
2. Initiate appropriate disciplinary measures against the individual found guilty of engaging in such behavior.
3. Provide me with a written apology for the distress caused by the abusive calls.
4. Take necessary steps to ensure that such incidents do not occur in the future and implement measures to improve the overall quality of customer service.
I would like to remind you that the actions of your representative not only reflect poorly on the individual but also tarnish the reputation of Kotak Mahindra as a whole. It is crucial for your organization to address this matter promptly and take the necessary steps to rectify the situation.
I believe that Kotak Mahindra is committed to maintaining high standards of customer service and adhering to ethical practices. Therefore, I trust that you will treat this complaint with the utmost seriousness it deserves and take appropriate action to address the issue.
I expect a prompt response to this complaint and request that you keep me informed throughout the investigation process. Failure to address this matter adequately will leave me with no choice but to escalate the complaint to higher authorities and consider seeking legal assistance.
Thank you for your attention to this matter. I look forward to a swift resolution and a satisfactory explanation for the inappropriate behavior displayed by your representative.
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