Kotak Mahindra Bank — IMPS Transaction money not refunded

Address: Mumbai City, Maharashtra

Hi Kotak Team, I have made IMPS online transaction on 8th Dec-2015 from my KOTAK Account: [protected] to CITI BANK current Account: 6049001 for an amount of Rs: 39, 900. The amount has been debited from my account, but not credited to CITI bank due to some techniical issues. I called KOTAK customer care regarding the same, still i haven't got the money refunded to my account. Please find Ref No: 27952834 and UTR No:[protected]. I request you to look into this ASAP to get my early refund. Regards, Bhargav Ram. [protected]
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