Kotak Mahindra Bank — Incorrect details are reported to CIBIL team

Address: 27BKC, C 27, G Block Bandra Kurla Complex, Bandra (E), NA, Mumbai,

Website: www.kotak.com

Hi Sir/Mam, My Name: Murugan Valathi Elumalai, crn: XXXX53278, emailid: [protected]@gmail.com I had used secure credit card(a/c :[protected]) from Kotak Mahindra Bank and replaced with actual credit card on jul22 and account is closed, but incorrect account details are reported to Cibil report like my secure credit card actively used with outstanding balance, due to this my credit score impacted very badly. I got pay day loan on Aug 2023(loan number: PDL6719040) and paid back on 31-aug-2023, but it is also reported as delay payment, outstanding balance more than 39, 100. Like this most my account details are wrongly report to cibil team. I had contacted customer care multiple times to both kotak and cibil, not getting proper response and problems are not solved yet. kindly look into these problems.